Confidentiality: Personal Choice or Professional code of conduct?

Recently, a young lady, new to the industry, raised a question on a social platform questioning the practice of, or if it is acceptable for, people in our industry to be dropping clients’ names in public or publicly posting pictures with their clients. Surprisingly, many people who took part in the thread commented saying that they didn’t find anything wrong with it. Some of them even named their own old clients. Some were trying to justify it by saying they don’t work for that specific client anymore, they didn’t reveal anything personal about the client, they have the client’s approval to post that picture or name the client, their client is super famous and paparazzi are always getting pictures of them together so why hide it, etc., etc. Essentially, the overall consensus was that they are “good guys” and how dare we criticize people we don’t know. These were quite a number of comments from individuals who either work in the security industry as operatives or own companies themselves and hire contractors to represent them.

Now, we all know that confidentiality has been a hot topic that raises many debates every time it’s laid on the table. And we see the ever-increasing need to have discussions about it nowadays, more than ever, due to the internet and the influence of social media. Merely saying that it is wrong to post a picture or name your client in public does not remotely infer that we are jealous of the clientele you have, it is certainly not because we want to talk bad about you or because we want to look better. The primary reason for it being discussed as an action that is wrong to do goes all the way back to the very basics of risk assessment and dynamic risk assessment. Those who haven’t had the opportunity to be taught these topics in one of their EP schools should truly seek continuing education on it and those who fail to remember their training on how it can drastically affect the client’s safety, need to go back and re-study. This is EP 101….

For a moment, let’s talk about risk factors and who may be after your client: Media representatives (journalists, paparazzi), stalkers, unhappy former employees, former wives, girlfriends, business associates, business antagonists, people he owes money to, kidnappers, and while the list can go endlessly on forever, for brevity’s sake, let’s say anyone who may want to harm him/her in any way, shape or form. That being stated, the person who is standing directly between that client and all these risk factors is you, and anyone who works in the security detail. By linking your name or putting an ID on the person who is standing next to that client in the picture frame is a risk by itself. How so? We will explain later.

Now, let’s address some of the individuals who have stated that these are acceptable practices. Confidentiality is always associated with the less than-desirable actions or events that may occur during a detail, “What happens on the detail, stays on the detail” sort of thing. We have a tendency to become complacent with many other aspects of the more pleasant, day-to-day occurrences, not feeling that they are of any importance in the overall aspect of security. You could not be more mistaken. Confidentiality is about ANYTHING that involves your client and their life, and whoever was involved or interacted with the security detail. It entails the complete protection of any/all kinds of information that someone might gain access to, who may want to harm him in some way, obtain something to use against him, or even harm his reputation.

How long must I maintain this confidentiality? Well, just because you worked for someone in the past doesn’t mean you can or should discuss any details about them or the fact you worked for them formerly. Having worked for someone means you now know critical information regarding their security detail, estate security, what kind of vehicles are used, how many people work for them, what are the skill sets of the current agents (basically how good they are), if they have any issues or weaknesses (divorces, custody battles, use of drugs and alcohol, illegal affairs …), etc. You also know where the client likes to “hang out”, where his good friends live, his close family resides, and most importantly, you are aware of all the security ‘’gaps’’ and security protocols…. And these tiny gaps? We write about them in our reports and address them to our supervisors and most of the time no one cares to take them into consideration because of the budget, or because they don’t want to ‘’bother’’ the client’s routine or bring inconvenience to their daily life. So, the complacent prefer not to change anything, and most of us have walked into security details where protocols (even radio call signs) haven’t been changed for years. So, having worked for someone in the past, even if you are no longer employed there now, doesn’t make it acceptable to talk about it, because you are in possession of important information that may harm or put anyone who worked for that client in a position to be blackmailed or harmed.

“I have the client’s approval to get a picture with him and even post it”. Let’s admit it, there is nothing more satisfying in our profession than to have a happy client who is OK with having a picture together. Yes, you can take that picture of the two of you, but for your own personal photo album, if you like to keep one of those…Never to post in public. The client may be OK with it, but remember, the client hired YOU to protect THEM. They don’t know about security procedures and risk factors, and if you ask for a picture, they may think it is safe. You, however, as the security professional, the trained and educated one, must think and breathe ‘’security’’. You alone are the one whose acts must always take into consideration the client’s and team’s safety.

Many inexperienced agents are misled to believe that since paparazzi are after their clients, their face is all over the media so why not post a picture? Well, the simple answer is, that your face may be in those pictures, but you are just a face. A face doesn’t give an ID to that person standing next to your client, however, posting anywhere on the internet or in any type of social media platform absolutely does. So again, you’re putting a name to the face of the person who guards that client and thus presenting another possible access point to the client or their lives.

And to those who say we shouldn’t criticize someone we don’t know in person, please understand that you are critiqued for everything that potentially shows your professional attitude and performance. “Perception is reality” is more critical than you think. And for something like this, it only takes a misspoken statement in an interview or your personal opinion on social media. You are not necessarily judged if you are a good family person or a good friend. Someone must know you personally to have an opinion on those matters. But when it surrounds work, please remember that what you post, how you comment, and your professional behavior will be criticized and this fact spares no one.

In our line of work, we are the ones who must think and prepare for all threats and take needed measures to prevent worst-case scenarios. Depending on who your client is (or was) talking about them doesn’t necessarily cause life-threatening harm, but it can do damage in many other forms, which you as their security (past and present) must always protect them from, keeping them safe at all times. It may also harm anyone who worked along with you. Just think for a moment…If someone wants access to your client, is it not feasible that they would begin threatening your child, blackmailing you, or threatening someone you love? And under those types of stressful circumstances, would you still be able to remain quiet, hold the information, and not reveal what you know about that client? The secondary blackmail, extortion, and kidnappings are a useful tool to get access to the primary target, which is your client. Predators will go after the ‘’weak’’ link as they seek to harm a target. Exposing that there are any weaknesses, you included, will present an opportunity, and your client is likely to suffer for your misdoings.

An important aspect to consider is why some people are in so much need to stroke their ego. Why is it so important for them to be congratulated, to be told ‘’good job’’, or why their ego matters more than confidentiality and operational security? Do you really think a person who is in such dire need for validation is a safe choice as an executive protection agent? What information will that person disclose to anyone who is willing to pay him just right or threatens him just enough? Think about it for a second.

The companies that have the biggest clients are not known to most of us and they most certainly don’t go by any “tacti-cool” logos or brand names. These companies use strict NDAs and they are critical of how you carry yourself on social media platforms and some will even forbid you from having any significant social media presence. NDAs are there for a good reason, mostly to protect any/all the information you will gain while working for the client. There are many of our colleagues who work for HNW and UHNW individuals and you will never know their names. For example, you’ll never see anyone from some of Forbes’s Top 100 security teams ever mention where they work or for whom they provide protection services.

Where you work, or who you have worked for doesn’t say who you are as a professional, or how proficient you are. We have seen excellent professionals working for great clients and less-than-deserving individuals working for them as well. The name of your client or his social/celebrity status is not related to the level of your success by any means. Each detail has its own unique aspects. Consider the actual threat levels, the intricate advances required, the planning, and real-time decisions that must be constantly made on the move. It’s NOT about you…Never was, never will be. It’s all about the client and the operational professionalism you and your team provide.

Most of the confidentiality issues come from people who have done celebrity protection. Rarely, do we see it with anyone who runs corporate security details, or works for foreign dignitaries or politicians. We all probably know a bad professional who said yes to a low-paying job just to get that chance and get pictured next to a celebrity, but at the end of the day, you should measure your success by the fact you are still working as an EPO full time, it is your main income, you bring enough money home to your family and you are keeping your client and your team happy and safe.

It is up to us, the trained and educated security professionals, to identify a possible risk and minimize the threat level. Name-dropping our clients or unneeded selfies won’t make it any easier, and quite often, it adds more risks. There are many colleagues who think it is not a big thing naming or talking about your clients, but that becomes a liability and you yourself then become a liability as well. Tomorrow your work application may be rejected because someone saw how quickly you talk about your clients. You will find yourself passed over for another applicant who can remain quiet over the simple fact that you can’t keep your ego in check. And you will always wonder why they didn’t hire someone like you who has more work experience and more tactical skills. The truth is, there are many companies who do truly care about confidentiality, and they not only see it as an ethical threat but as a very strict part of their professional code of conduct.

Think twice before you name your clients or post that picture to the public… it may very well leave you out of the loop!

Executive Protection – Realities of the Industry and the Ugly Truth

Let’s talk about the real world of Executive Protection with all its fantasy myths and all its brutal truths.

Executive Protection – Realities of the Industry and the Ugly Truth

     Many newcomers in our Craft have a completely different idea of what the profession truly is or what it appears to be, because their view is primarily based on what they have heard, seen in staged pictures, or what Hollywood tells them it is. This lack of honesty will always leave them either very disappointed about the actual day-to-day operations and/or leaves them vulnerable to making some serious mistakes while on duty.

It is common in our industry to see many of our colleagues posting pictures on the internet social media sites of “selfies” taken in first-class airline seats or in the client’s private jet. Some “selfies” show them with their feet up on a suitcase claiming “another classy trip”, or posting from 4 and 5-star hotel rooms, from poolside at an exclusive resort, from the finest restaurants, or next to a limousine parked next to a jet.

     However, what is known to all of us who have been in the industry for some time, this type of showboating does a serious injustice to the actuality of the nature of the business. Those “selfies”, pictures, and embellished stories of grandeur don’t do the profession any favors as many practitioners new to the industry, or those contemplating a career change, see a life of luxury and make a judgement call based on smoke and mirrors. And an even more important point to remember is that the client has the extravagant life…You do not! You happen to be present for the sole reason that you must be present to provide protection for the client, not because this life of leisure is yours. Distinguishing the difference is critical.

     The reality is- The majority of these pictures are either staged or were taken while not actually working a security detail. We have seen colleagues ask, or even offer to pay, to stand next to a private jet. They put on their best 100-dollar suit, shiny 30-dollar Timex watch, and 12-dollar dark sunglasses and “pose” next to someone else’s 10-million-dollar jet. And we have seen aircraft tail numbers show up in these photos and, for fun, ran the numbers, located the owners, and even tracked the flights. (Now, because you wanted to look “cool”, you have violated another aspect of security, exposed your client, his possessions, and possibly his/her travel schedule, and leaked information that was to be kept confidential…Remember, OPSEC is always first priority, not your ego or accolades from your buddies!)

     The reality is- Anyone can pose anywhere, at any time, and make it look like they are working. Anyone can ask a limo driver to take a picture of them next to that limo. If you feel such a dire need to brag about your job to others that you put your client’s health and safety at risk, who in our industry would ever work with you or recommend you to others? If this is how you see it, this is NOT the career for you. If we could only call out all the people we know who were on vacations with their families, and they post pictures pretending to be on a detail. We even know people who traveled to third-world countries to meet their online “girlfriend” or “boyfriend”, and then they posted pictures as if they were working a detail in those countries!

     The reality is- When you work for someone, it is rare to have a first-class airline seat next to them on a 6-hour flight. Most clients, no matter how wealthy they are, will book you an economy seat back in the aircraft somewhere. Yes, there are a scarce few clients who will book first-class for their CPOs, but to qualify to work for these clients, you must already be well-established in the industry and have a plethora of industry history and references. And quite often, the CPO has worked for the client for quite some time and there is a close familiarity between the client and the CPO, not unlike the trust a patient might give to their personal physician.

     The reality is- When you work with a busy, well-trained team, you will work on rotations and have a schedule that allows for only two things: keeping the client safe and getting to bed to get enough sleep to be able to do it again tomorrow. Anyone who has the time to “enjoy” taking pictures probably has too much time on their hands, isn’t watching their client closely enough, or maybe isn’t working at all. And if you happen to be working alone, you cannot spare any lapse in focus or attention away from your client for your own personal enjoyment. We have been in rotations where after work, we were so tired that we didn’t have the energy or interest to exercise, call our family members or friends, or even eat! Sleep becomes paramount under circumstances like this. This type of scenario is usually due to working long shifts alone or with very little relief staffing, but that is a situation worth discussing in another article.

     The reality is- When your client travels, they may be working or on vacation, but you are ALWAYS working. You will ALWAYS get less sleep than your client. When they finally retire for the evening, you are up another few hours planning and preparing for the next day. When they wake, it might be because you are responsible for waking them, or you have to plan for any/all requests they may have upon waking, which means you are up a couple of hours before them. While working, you have to focus on your client’s needs. Finding time to eat and go to the bathroom is not your client’s responsibility or even on their mind. If you want to eat, you have to find your own way to do it quickly and efficiently. If you need to empty your bladder, you have to leave sight of your client and return quickly. If it is not safe to leave your client, then you choose to either hold it or make other arrangements. This is hard enough as a male, but as a female, it is nearly impossible to improvise. Again, a subject for future articles!

     The reality is- You will need to find time to eat, sleep, shower, go to the bathroom, write reports, call your family, pay your bills, clean your clothes, charge your equipment batteries, train, stretch, exercise, and accomplish other normal life tasks and all outside of the client’s view. And you will inevitably find yourself doing things you wouldn’t do in your personal life because you must adapt to your client’s activities. And you will need to be an expert in your client’s extracurricular activities to enable you to not only accompany them, but to identify threats to their safety all while riding elephants or horses, scuba diving, skydiving, hunting, mountain biking, and so many more excursions. And an important point to keep in mind…If you know you are not qualified or skilled in any particular activity, learn when to partner up with someone who is or hire your own replacement for the activity in question.

     The reality is- You WILL, at some point in your career, find yourself in the presence of an awkward, heated family conversations and you might be asked to take a side. Now, you know its unprofessional to choose a side and you will have to find a diplomatic answer within seconds. You will see behaviors and listen to conversations  that will challenge your own personal and professional ethics. And again, learn when to be present, and when to make yourself scarce…You don’t have the luxury of an opinion…If you think you do, you most certainly find yourself on a plane headed home…Unemployed.

     The reality is- You will find yourself in challenging environments too. (I developed asthma working in Mumbai and Chris contracted cholera while working in the Middle East) You may get food or water poisoning, malaria, and even get worms from food. Making sure all your vaccinations are up to date and you have OTC meds with you will be commonplace. You will have to work with people who have little to no training or they have been trained differently than you. Some “professionals” in our industry are great with weapons and driving, but have no concept of controlling body odor! They speak 4 languages, but can’t drive a car. They can cook a 4-course  meal out of any cookbook from any resemblance of food they can find, but they can’t provide first-aid on an insect bite or gunshot wound.

     The reality is- People who come from different cultures and have different perspectives regarding punctuality, performance of their duties, and the common traits of professionalism, have no clue that every decision they make, from their clothing, to their language skills, to hygiene habits, to interpersonal skills, are all weighed and measured by the clients who would hire them.

     The reality is- Unless they have extensively worked in foreign countries or locations, many practitioners claim this type of experience having never operated under these circumstances. There are people who have done nothing more than stayed in a hotel in a country or had a layover in an airport, and then claim to have experience there. Travel with your client will come with time and you will, likely as not, find yourself slowly filling your passport with stamps from many foreign locales. But in the beginning, it will likely be close to home, short trips, and nothing terribly exciting. Patience is the key component in longevity with close protection.

     The reality is- True professionals will not let themselves be photographed by others and certainly would never photograph themselves while working. And they will not want to work with those who do. True professionals know the difference between ethics and etiquette and follow the rules of each. Doing anything to compromise your client’s business or personal privacy is not just a mistake, it is a catastrophic attack on our industry and our collective ability to earn a living in it. True professionals will know how to dress for any occasion their clients may invite them into and know how to negotiate with the client to avoid unsafe activities and conditions. True professionals will know how to do one hundred things, while in the active company of their client, that will never be acknowledged or appreciated by the client, and a thousand things near their client that will never even be seen or known…Because it’s NOT about you. Never was, isn’t now, never will be.

     The reality is- If you seek personal public recognition in this industry for the delicate function you are being paid to perform, if you are seeking a smooth, cushy job, if you crave personal validation, desperately need the praises of your colleagues, if Hollywood has indelibly imprinted its version of EP on you…Make no mistake…you have picked the wrong career field.

     However, if you have a high sense of honor, professionalism, discretion, integrity, and patience, Welcome! If you take a deep personal pride in a job well done, come join us! Centuries of protectors came before us and lived by a strict code. The Samurai, The Roman Praetorian, The Varangian Guard, to name just a few, are examples of those who truly understood and abided by a Code and provided unquestionably stalwart and unwavering protection and safety for those entrusted to them. There is no greater honor than to provide protection, safety, security, and peace of mind to those who depend on us most!

Women in the Executive Protection Industry/Female Bodyguards

business-woman

Anyone who has read my articles knows that I base most of them on questions or inquiries from those professionals who either offer good and accurate advice or from those who ask for it.

First, I prefer placing female bodyguards with female clients or their children for the client’s comfort or peace of mind. Some males are easily suited to this task but the client may simply think that a male does not belong in constant close proximity and occasionally in isolated private settings with the kids or a client’s wife. This can be equally true with female bodyguards and male clients but the concern of inappropriate behavior with the children dissolves when a female is placed with them. Remember, it’s always up to the client.

The most active topics to come through my office are all related to females in the Executive Protection industry. As a female bodyguard, as a business owner and as the founder of a successful training academy exclusive to females in the Personal Protection Industry, I will address a few of the more popular statements I am routinely tasked with arguing against.

“A female bodyguard/CPO is better than a male bodyguard/CPO”

Your gender doesn’t make you better in this profession. What allows you to outperform a colleague or be more suited to a specific task is how well you meet or can adapt to a client’s specific security needs. In our case, the security needs that a client may have might be provided by a female, male, canine or even a machine.

“It is very hard for a woman to break into this industry”

Well, it is also difficult for a male to break into this industry. Training, experience, personality, knowledge of how to dress, how to drive and a really well-polished CV mean nothing if you believe that you have some preordained right to be here. Both women and men alike will be passed over equally if they lack humility, charm, manners, couth, education, social polish or real-world experience. Which of these is most important?

“It is hard to find a job”

Keep in mind that the market for female bodyguards has historically been smaller which means you have to compete harder to get the job.

It is worth mentioning that in cases where security is needed for females and kids, many clients are looking for not just female bodyguards but feminine looking females to place next to their wife, sister or daughter so if you are a female with a very harsh or more masculine appearance, you reduce your chances of being hired. And if a male appears too feminine or too “cute” or even too “handsome” he may not be hired either. You see, it is not your gender, it is the appearance you choose to reflect to your client, and it is your client’s perception you must cater to in order to get hired.

Additionally, my records show that a majority of females who want to break into the industry seem to be older than 40 years of age. It seems that many women who are retired Law Enforcement or military are looking to get into the private security industry. The fact is that unless you are applying for a Nanny position, most clients are looking for 25 to 35-year-old female bodyguard with at least 5 years of experience. So at 38 to 40 with no experience, men and women alike stand less of a chance against a younger experienced female bodyguard.

Finally, among those women who complain that they can’t find a job, a vast majority of them do not have what it takes to be hired. Having a large database of female candidates and qualified bodyguards allows me to compare them to each other. Here is what I found out of 400 applications:

Some don’t have a passport. Some don’t have a local State license and can’t drive. Some have no firearms license or experience with anything mechanical.

Some are waiting to apply for licenses as they are interviewed and being hired by a client or a company.

Understand that if you don’t have the licenses or other qualifications, you will never be considered for a position, so act in advance. And if you make a misstatement of facts to get hired, you will get fired and never hired again.

Many female candidates are not willing to relocate due to being married with kids. Although a male bodyguard can leave his wife and kids behind, it is traditionally harder and less socially acceptable for a female bodyguard to do so. Many women in the U.S. left to fight in the Gulf War in 2002. The practice of the Father staying behind became acceptable there and the trend quickly spread to other countries.

Some women practice the outward arrogance associated with a man’s success when they have a couple of good assignments and don’t recognize when this attitude is rejected by the client or colleagues. This is a problem with the men too so again, no difference.

The result is, if you rub the placement company or client the wrong way, your CV goes in the trash. Turn down too many offers due to money or other issues and we will stop calling. If you don’t have a verifiable track record and reputation, you cannot make demands. Fail to answer when we call with an offer, we will not call back……ever.

“Female bodyguards are paid less”

From my experience both personally being an operative and placing female bodyguards with other companies or clients I highly disagree with this. I have always been paid the same as the rest of the team and even more than the rest of the team when my performance or qualifications were measured against theirs.

In closing, we need to clarify and understand four things:

1)        If you are making less than your colleagues, male or female, remember that you agreed to the terms of your employment. It was your choice.

2)        If you don’t know how to ‘’sell’’ your skillset then you have missed something in your professional training. Go back to the basics and learn how to respond to a contract offer.

3)        If you are a beginner, you may have to agree to a lower rate in order to build up your experience and work portfolio. If you do your job, you will progress.

4)        Because of the nature of the services needed, some team members may work fewer hours than the rest of the team, therefore they may be paid less. If you are a female bodyguard working with the kids for 6 hours a day, you cannot compare your position with another bodyguard that works for 10 hours driving the car or standing next to the client. If you are doing equal work on equal ground, you should argue for equal pay and equal treatment. If you don’t like the terms, don’t take the job. If you find out after you accept a position that you are paid less, chalk it up to a lesson learned and don’t make the mistake next time.

The demand for female bodyguards has increased steadily over the last decade. If you are not working or not earning what you think you are worth, ask yourself the following:

-What kind of experience do I have?

-What education do I have?

-Does my personality, loyalty, integrity, knowledge, skill, and ability add to the client’s needs or solutions?

-How does my CV measure up against the other candidates interviewing for a position?

If you need a professional assessment of your CV or even your image or need to add to your skillset, go to our website. There is guidance there to help you.

Remember, ladies:

You are equal in your ability to protect a person from the threat of another but the opportunity to perform will be based on a human being assessing your value to the effort. What are you doing to increase your value to the person that needs what you offer?

 

Denida Zinxhiria

Founder & CEO

Athena Worldwide LLC

Athena Academy 

Nannyguards

http://www.athenaworldwide.com

http://www.nannyguards.com

 

What kind of a security business leader are you?

Over the last 10 years, I have written a few hundred articles and granted interviews related to protective work within our industry. I have almost always addressed topics of interest from the perspective of a Close Protection Operative or directed advice or opinions toward the CPO.

As threats change with the times, the topics of discussion must change and occasionally we have to address an old topic from a fresh perspective. This article is directed to the security company Owner or Manager and addresses a more mundane yet equally important topic: INTEGRITY.

What many company owners and managers will tell you they are looking for when hiring someone to work for them (and represent their companies), is loyalty, dedication, hard-working, punctual, positive attitude, team player, ethical, honest, law-abiding, and professional. It shouldn’t be surprising but many employees are looking for the same qualities in a company’s top leaders.

Most of us as Managers, CEO’s, CFO’s, COO’s, or other Owners fail to remember that when our company is awarded a contract and we hire people to work for us, our organization’s integrity is judged by, and dependent upon our employees.  So as important as they are to us, why did they suddenly resign?

Most successful protection organizations are managed by company Owners, Managers, or CEOs who have been operatives at some point in their careers, so it should be hard to understand how they would neglect their employees, but it does happen all the time, and I do understand.

Below I will try to point out some issues that allow for a toxic work environment for both employers and employees which leads to turnover and poor loyalty.

Each company has its own vision and goal. The question is: are you as the creator or guardian of that vision as loyal to it today as you were on day one? Are you loyal to the people who work for you, to what your company represents, to the profession? Or are you ‘’bending’’ your own work ethic or clouding your company’s vision for that monthly check? Great operatives sometimes work for organizations that have cut corners, lagged behind in paying their employees, failed to support their employees, siding instead with the client, and forcing employees to quit before it was time to give them a raise. If you think that your employees won’t quit and inform everyone they know (including your competitors), about your conduct, you are wrong.

Are you on time with your responsibilities toward the people that work for you? Are they getting paid for their working hours/days expenses and benefits on time? “I HAVEN’T BEEN PAID BY THE CLIENT YET” is not an excuse for not paying your operatives on time. Operating a business and hiring people means you have a specific amount of capital you must set aside to insure payroll. Failing to achieve payroll independence probably means you are mismanaging your profits and maybe your company. Do you return phone calls promptly? Do you promise performance raises at 6 months of employment and then wait for the employee to beg you for it at 7 months?

Are you honest regarding employment contracts? There are companies that practice “Shadow Contracting”, which uses two sets of terms: one for the clients and one for the operatives. The difference between the two is the services promised to the client within the terms of service and what the operative believes they are signing up for in pay, working conditions, risk, and support. In most cases, the client is unaware of this.

Additionally, when you hire a CPO, you informed them about the initial threat assessment, so until they get their foot in the door and deal in real-time with the client and his environment and do their own assessment they have to rely on what you know. As we know, in our line of work, the threat level is, in part, what sets the cost for our services. Some organizations will not inform an operative of the real threat level in order to pay the operative less.

Are you a law-abiding professional? Unfortunately, we have seen people with criminal records running security businesses or Managers who don’t mind hiring employees who have prior problems with the law or regulatory authorities, who add them to their company administration or to their CP teams.

These decisions initially affect the CP effort but quickly destroy the trust and loyalty in the organization as a whole and eventually the Client relationship.

Are you a team player? I have heard the phrase “I want you to see our company as your family”, many times.  This is a hollow statement because:

  • They already have a family.
  • They are usually under a contract with a time limit
  • They will never feel like family when your family and friends are in all of the key positions or in charge of the operations.

As a business owner, manager, or CEO you have to think ahead and take care of your people. Some contracts require assignments in distant cities or other countries. Those people, who work for you, protect your client, and basically make money for you are away from their homes and families, possibly in a different culture, unfriendly country, or in a domestic environment that tests their patience, fidelity, fitness, and temperament.  Are you focusing on what the CP needs to succeed 20 or 30 or 60 or 90 days into their assignment? Are you watching for complacency and prepared to replace or rotate your CPOs if complacency or boredom becomes apparent? Did you remember to add this possibility in the client’s contract and explain that the CPO the client starts with may not be the one they end up with?

Do you regularly check to ensure that your CPOs do not exceed 12 hours a day in service and that they receive proper time for rest or rehabilitation or training or fitness? Did you put these terms into the contract? Did you secure a retainer?

Recently, I was made aware of a female CPO that took an assignment in a country she had not worked in before. She took the assignment with a signed contract which she was awarded because of her experience working with and protecting children. She was promised a weekly bi-weekly paycheck, time off, 10-hour days, food, lodging, travel, and other allowance “reimbursements” and provided needed equipment. Within 30 days, she was behind 2 paychecks, out of personal money due to not being reimbursed, was working 18 hours a day, was being berated daily by the client’s wife, not allowed to discipline or correct a spoiled child, and was not accustomed to the local exotic diet which was her only source of food, resulting in her being sick and undernourished much of the time she was in the country.  Additionally, she was not able to leave once she decided to do so and had to work an additional 4 months before finally being paid an adequate amount of money to allow her to “escape”. She has not yet been paid the balance of what is owed her and has no legal means of demanding or recovering her earnings. The company is still in business and continues its practices. It has no loyalty and the internet is now peppered with negative comments about it.

If you see fallacies in your corporate hiring and management practices or are experiencing a high turnover in CPOs or your management staff, spend some money on a private consultant. They can evaluate your practices for far less than what you are losing in lost contracts and overtime or training costs due to employee turnover. Having the right people working for your company and staying with you for a long time is the best investment you can do.

End of the day, while you are running your own security firm take some time to remember where you came from and guard your reputation within the industry.

Denida Zinxhiria

Founder & CEO

Athena Worldwide

Athena Academy 

Nannyguards

www.athenaacademy.com

www.nannyguards.com

The importance of being a responsible and safety-conscious citizen in your community

I wrote this article due to a horrible crime that took place several days ago in Greece. A 34-year-old woman returning home late at night, while unlocking the door of her apartment building, was grabbed and pulled away by a violent criminal. She was raped, beaten, doused with gasoline, and then set on fire while still alive. Despite living in a crowded neighborhood where many people heard her screaming, not a single person went out to see what was happening until it was too late. The most horrible part is that both her father and brother could hear a woman screaming, but they never thought it was their beloved family member…

The criminal, a 27-year-old, who has been accused in the past of sexual attacks by other victims, had been released back into society due to a lack of evidence to convict him. He was described as a male with strange and abusive behavior toward women, and he was stalking the victim for a long time. The blame cannot be solely shouldered by the Greek Justice and Authorities for allowing this man to continue his abusive acts, which ultimately ended the horrible murder of this woman.

I would like to raise the attention to the fact that people in today’s society fail to care about others or act to assist someone in distress. If one of the neighbors, hearing her first screams, had gone outside and yelled at the criminal or made their presence known, might have assisted in stopping the crime, which would have saved the poor woman’s life. Witnesses said they heard a woman screaming, but they were scared to go outside and see what was wrong. Several just didn’t think it was something serious enough to investigate. It must be horrible for the family members and neighbors to know they could have saved this woman’s life if they had acted instead of hiding. This lack of action will most likely haunt the community for a long time.

We are obviously not responsible for the actions of criminals within our community. However, we are accountable for our actions or lack thereof. Being a responsible citizen that cares about their neighbors can save lives. You don’t have to be the hero that will stop the crime by physically engaging the criminal. You can be the hero by just paying attention and reporting suspicious or criminal acts. Let’s think about it, maybe the victim wasn’t our sister or daughter, but if it was, wouldn’t we pray that someone would act if they heard her screams for help and react fast enough to save her? I’m sure we all would pray for that.

Leaving the comfort of your couch and going out to see what’s taking place can save people’s lives. Criminals don’t want to be captured and usually flee if confronted by witnesses. Making criminals aware that someone is watching is a powerful deterrent to their criminal activity and makes for a much safer community

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Denida Zinxhiria

Founder & CEO

Athena Worldwide

Nannyguards

Being a Close Protection Operative: Your relationship with the client

Sometimes maybe you wonder what kind of relationship you are allowed to have with your client because of the nature of your profession. You are spending many hours with him, sometimes good moments, sometimes bad. You are the one who is in presence in his important business meeting, or in his ‘’private and personal meetings’’. So what is the role of you in those kinds of situations?

I have been asked many times by new professionals how they can deal those kinds of challenges. ‘’what if my client asked me to go for a drink with him? Should I accept?’’ or ‘’ what if my client ask me to do things that are out of my responsibilities?’’.

If you are a female close protection operative then be prepared to deal with even more difficult situations.

First of all, it is very important and primary action when you accept a job proposal to do all the necessary Intel about your client’s case. Try to learn as many information you can about the client, his/her family and professional background, (in our days with the internet is very easy to gain a lot of information). Do your own research on the threat level, no matter what client is revealing about the threat he/she is dealing you need to do your own threat assessment based on your work education and experience, so you know what situation you are dealing and most important what is the threat level.

Times are hard and security industry is a cut throat work industry…but you must not accept any position just because someone is paying you well. Ask from your client to be honest with you, you are there not to make him reveal his secrets and feel embarrassing but to understand the true risks and take action. There are different risks levels for different people (pop stars, politicians, businessmen).

After you have done your threat assessment ask from your client to have a conversation, explain him the real situation, don’t hesitate that you will make him be afraid. He needs to know exactly what he is dealing with and what else he may need to do, or what different actions he need to take. After he has understood the threat level, explain him what are your responsibilities. Don’t rely on the fact he has worked before with previous close protection operatives and he will know. Also do not expect all your suggestions on security matter that will be taken into consideration from all the clients, some are open to hear from security professionals and trust their opinion, some let’s say will give you just few ‘’tools’’ to work with and you have to adjust to it.

During your working hours you have to be serious and pay attention on your duty, not paying attention to the lady at the bar.

You are not there to eavesdrop when your client has business meetings or any other dates.  Whatever you see or hear during your duty remain secret. This is something you have to mention to your client. We don’t talk about our client’s personal life or professional details to others (remember how unprofessional is for some bodyguards to reveal their ex clients personal hot details to the press after they have been fired or quit, if you were in a need of a bodyguard would you hire someone like them? I’m sure you not). First is not ethical, second is not professional, third it will cost you your reputation in security industry.

Keep secret from others the identity of your client. Even if it is ex client, don’t brag about who your client was. If someone wants to hurt him he will come to you for details. So silence and privacy are the most important characteristic of your job.

As a close protection operative your job is to protect client’s life and image. You are not there to: take your clients clothes from laundry, carrying his briefcase, shopping bags, etc. How can you protect his life when you are carrying his briefcase? How long it will take you to drop the briefcase and take out your gun to shoot if it’s needed? It sound unprofessional but we are seeing it even today that some colleagues are doing it.

Don’t be afraid to say NO when you are asked to perform duties which are out of your role, the client is hiring a bodyguard not a maitre or a battler. It makes you more professional to deny something like this instead of accepting it and put in danger his and your life. He has hired you to provide security services not any other kind of services.

That’s why it is very important you earn your clients professional respect. He must see you as an educated, well trained, experienced and professional person, and that’s only up to you to earn it. If your client respects you then any of your suggestions over the work are will be accepted by him positively.

Keep secret from others the identity of your client. Even if it is ex client, don’t brag about who your client was. If someone wants to hurt him he will come to you for details. So silence and privacy are the most important characteristic of your job.

Now what about your relationship with your client? Should it be strictly professional or also include a friendly relationship?

To be honest being in this profession for 11 years now, I have found it hard to answer it myself. Every one of us, client or close protection operative, we are different, have different social background and if you add to that a different culture then be ready to deal more difficulties.

What I use to do far now is imagine there is a line, on the left is the Strictly Professional, and on the right is Friendly. I decide to operate somewhere in the middle. From my personal experience I found out when I was acting strictly professional the client was ‘’afraid’’, my position there was to make them feel safe but when you appear ‘’untouchable’’ they believe you don’t understand their fear or you don’t feel what they’re going through. It is very important for them to feel you understand them. Is not easy to be the client….Sometimes they will open up and talk to you and you must show you can hear them.

From the other side if you go on the right side and be Friendly…then automatically your professionalism level will be down on your client’s eyes, not because he doesn’t trust you anymore but because your professional suggestions in future won’t be dealing as in a serious way. Have in mind how Psychologists work, they cannot offer professional counseling to people who belong in their family or friends and one of the reasons is that’s because sometimes listening someone who is out of your environment and an expert in that specific part gives his words more credibility and makes him more reliable.

Not to mention if you pass the friendly level, your client will start to ask for favors or do things out of your duties again.

It is understood that you may have to have many hours with the same person, your client. Can you start and have a friendly chat or gossip? NO, talk to him only when he talks to you or you have to say something that include his safety. During the hours you are spending with him you may need to have lunch together, this is ok, but remember to pay at the beginning in case you need to leave quickly. Your relation also with his family members will have to be the same. Don’t look too friendly cause both of you will be emotional involved and maybe it can cost you your viability. Don’t look too untouchable because he will think you don’t care. Have a middle position toward your client which is addressed by professionalism.

Alcohol? Well we don’t have to mention why it is forbidden during your duty hours. But if your client calls you for a drink or coffee while you’re not on duty what would you do? In that case you have to have in mind why he is calling you? Does he see you as a friend or do you think he is flirting with you or he just want to talk about your work? You have to take the decision by using your common sense and professionalism.

And last but sometimes the most dangerous trap a close protection operative may fall is to have sexual relationship with his client or the client’s wife. Remember Kevin Costner in the Bodyguard movie sleeping with his client? Oh yes art sometimes copy real life.

Being emotionally involved with your client no matter how unprofessional we see it, it has happened with some colleagues. We can’t judge someone’s heart, but we must make you aware that in a relationship like this the one who is in a negative position is the client. And that’s because he/she is ‘’depended’’ on you. Just imagine it as a relationship doctor-client. However if you think you found the love of your life, someone else can take your professional place and you can always protect them from another perspective.

Now if you are a female close protection operative then you better be prepared to deal also with some cases of sexual harassment, either from your clients, their family members or even your colleagues. Sometimes there are people who believe that because they hired you to protect them you are there also for ‘’extra services’’ (that’s a belief some clients have in countries with a different cultural treatment on women). There have been cases like those which have been unreported to authorities but a common secret within female professionals. This is something that is up to you how you want to deal with and how far you want to go with it.

Denida Zinxhiria

Athena Academy Founder

http://www.athenaacademy.com

Are you a woman interested to join security industry?

If you are a woman aspiring to become a certified Close Protection Operative, Nannyguard or join Security Industry and you have questions contact Athena Academy at http://athenaacademy.com/ and ask Charla!

Charla Blomberg handles Athena’s Customer Relationship Management & Recruitment Consultation Services. Has been one of Athena Academy first graduated students. She is currently a Close Protection Operative in Europe with 12 years of experience in the security industry including working at the Swedish Parliament Security Unit. She also has a solid background in the Swedish Army and 3 UN peacekeeping missions during wars in Bosnia-Herzegovina and Kosovo.

Whatever your questions are regardless joining security industry Charla has the experience and knowledge to answer you.

Athena Academy

Section: Professional Advices from Experienced Close Protection Operatives around the world.

So you want to be a bodyguard?

Lets have a look on a 48hours detail of a close protection agent.

By Dave Marris

High Risk Security Contractor & Security Consultant

I have been pounded recently by requests from Facebook, and a couple of other sources, by requests from various people wanting to know how they can become involved in the world of protection/security. Most are looking for that “silver bullet” that will rocket them to the top of the EP world in one fell swoop. I try constantly to educate them that this short cut is very, very hard to accomplish. A few have done it, based off of their connections in certain industries, but most do not. There really is no shortcut; there is no silver bullet, only hard work, long hours and a LOT of money invested in training and equipment. It takes YEARS to develop the skill and mindset to qualify you to properly perform this work. Think long and hard before you decide that this is what you want to do for a living. It can be a very stressful way to make a living.

On to the point. I just recently performed a 2 day assignment for a friend of a friend. For those aspiring people that would like to get involved in the industry, I will share “a day in the life” with you. This is a no holds barred description and timeline of a typical 2 day assignment. No glitz, no glam…just a rock hard description of the type of work you are getting yourself into. I myself, I love it…always have. However I warn you, this work is not for the weak of heart, mind, body or spirit. What follows is a 40 hour plus, non-stop roller coaster ride, with zero sleep. To those of you that may think this would be easy…I challenge you to try it, staying awake that long. And remember, you will be performing it sans any stress at all.

This is a long read. Think so? You should try DOING it…

BTW, all information shared here is open source material. No OPSEC information with-in the assignment has been compromised.

Client: The Cleopatra Exhibit, along with 2 principles.

Objective: Guarantee safe transport of two Egyptian Nationals and approximately 300 million dollars worth of Egyptian artifacts (3 tractor and trailers) from current venue in Philadelphia, PA to new venue in Cincinnati, OH.

My Position: ATL, team medic.

Special Equipment: Motorola radios, personal handguns, 1 x long gun-Bushmaster M-4, 1 x shotgun-Mossberg 500, medical gear, GPS.

Timeline: Trucks and PAX MUST arrive at new venue by 0800 of day 2. A press conference is scheduled for 0900 and the one 5,000 pound statue must be uncrated by then so as to be used as a center piece for the cameras. Contractual clause states payment will not be rendered to security company should failure of timeline occur. At no time is any one truck to be separated, either all arrive or all do not. No truck is to be opened at any time by anyone other than the two Egyptians. To do so would cause the curse of 1,000 years and so on… (Rolls eyes.)

My Earnings: $1,000 US dollars, pre tax.

Day 1 (This is all day one as you have to sleep in order for it to count as two days)

0800: Meet with the team to discuss overall plan of operation, routes, comms, etc.

0845: Team splits to accomplish pickup of rental vehicles and inspect loaded trucks at storage location. Sub-Team 1 will pick up clients; Sub-Team 2 will take possession of trucks, check seals, secure and stage trucks for movement. Sub-Team 3 accompanies Team 1.

1000: Sub-Teams meet at storage facility, enter order of march, confirm discussion from earlier meeting. One of the Egyptian Nationals is sick, vomiting and diarrhea. Neither speaks much English and no interpreter has been assigned by the client. This information was never discussed prior to jump-off time. Egyptian National insists on making the trip anyway. Being the team medic, I dispense over the counter meds and some Flagyl to help control the sickness.

1045: Convoy departs Philadelphia for Cincinnati, timeline allows for transit time, including stops and fueling of 14-16 hours, which should put us into Cincinnati well ahead of schedule.

1200: The sick Egyptian needs to stop for a bathroom break. I administer 2 more Imodium to try to stop the diarrhea. Team 2 vehicle (client team) smells like a bad sewer. All chase vehicles refuel since the opportunity presents itself.

1600: Proximity Pittsburg, PA fuel/bathroom stop in major route truck stop. Light snow has begun to fall. One of the drivers of the trucks now decides to pull his truck onto the “free” scale at the truck stop. Up to this point we had not hit a weigh station. Driver informs TL that his vehicle is +- 2,000 pounds above the maximum allowed for his wheelbase. This is a major issue as there are a number of state weigh stations between us and the destination, where the trucks are required to stop, enforced by State Police. This truck will not be allowed to continue if found to be over weight. Security is informed that we will be delayed until a resolution comes from the trucking company about how to proceed. I inquire about length of delay and am told we can not proceed until the green light is given by someone from the trucking company to accept liability. We move trucks and escort vehicles into a defensive posture. TL and truckers hold up with comms in one of the trucks, making numerous phone calls. I extricate my long gun from its case, brought for this very reason, and several jaws hit the street. (Fuck ‘em, it’s my ass.) After 2 hours of chatter and delays while the snow has continued to fall and accumulate, I go over to the “meeting truck” and pound on the door, climb up into the cab. More conversation and I finally convince the driver to continue. If we see an open weigh station, we will pull over, stop and deal with it then. Until then, we roll.

1830: Depart the truck stop.

2000: Approaching Wheeling, WV. The snow has increased from light to something else. Visibility is lowering, as is our speed. We are now traveling at an average of 40 MPH. The chase vehicles are 4WD but the TT trucks are carrying precious cargo, so the speed drop is critical and necessary. We are losing precious time, but still have plenty of time to complete the trip with a few hours to spare.

2130: Approaching the Ohio border, truck 3 calls out over the radio that he has a mechanical problem. Snow has continued and speed has dropped to 25 MPH. His alternator light has come on and his truck computer has dropped his power output to half to save the batteries. Truck 1 informs the convoy that there is a truck stop not far from where we are, and since truck 3 has a small internal generator, he should be able to make it.

2150: At the truck stop we lift the engine cover to find that the serpentine belt on the engine of truck 3 has broken. The broken belt whipped around and also took out the tension pulley. Not good. The truck can not go far without proper repair. Several phone calls are made and a repair shop is open within 4 miles of our current position. They however do not have the parts. The parts will be have to be brought in from another location. This truck is the climatically controlled truck of the 3 and the seals of this truck can not be broken in an uncontrolled environment, so calling another truck to transfer the cargo is not possible. We load up and drive to the repair shop. Good news is the sick Egyptian principle is feeling much better. She wants to know where the “doctor” studied medicine.

2230: After arriving at the repair shop, truck 3 is pulled into the repair bay. The owner wanted to disconnect the tractor from the trailer so that the climate control generator fumes would not make the air in the shop foul. I was tasked with staying with the truck in the repair bay while the rest of the team set security outside. (Remember the long gun?) I told him to open a window. The repair guys were not happy with the fact that I was carrying a rifle in their shop. I told them to get over it and I guess they did.

2300: Parts arrive along with a mechanic that is a specialist with this kind of work. He can not give me a timeline for the repair. I ask him to please hurry.

2345: The mechanic informs me that the shop will be closing at midnight and he does not know if the repair will be completed by then. I tell the mechanic’s helper to go and find the shop owner, and call the TL on the radio and ask her to come inside. With all players there, I inform the TL of the problem. She asks me what I think and I state that I think the shop will be extending hours for the evening. The shop owner agrees. (I sincerely believe this had everything to do with the fact that I had an M-4 slung over my shoulder.)

0030: Repair complete. Per the TL’s orders I flip the owner of the shop a hundred bucks and the mechanic fifty for being good sports. The next obstacle will be the weigh stations.

0045: Order of march is resumed. Snow continues to fall heavily and roads are becoming covered and slick. Average speed is 35 to 40 MPH and we are still some 200 miles from the destination. Luckily for us the weigh station that caused the earlier concern is closed due to the crappy weather. We roll by without incident.

0245: Approximately 100 miles from destination we stop at yet another truck stop for fuel and coffee. Snow continues to dog us and everyone is a bit irritable and tired. We have been switching off drivers, but the contract calls for 100% alert, so no one has slept.

0315: Back on the road. Visibility and road conditions have continued to deteriorate. Lead truck driver is considering calling the roads to hazardous to continue. The TL calls him on the radio and tells him this is unacceptable and we need to continue even if at 25 MPH.

0415: Like magic, the snow suddenly stops. 5 miles further up the road, there is not even any sign of the snow. Ohio is a weird place. We push to 70 MPH and start to make some time. I am driving and tired and beginning to see ninjas with poison dart blowguns peering out from the bushes on the side of the road.

0630: Arrive at the venue with 1 and a half hours to spare. That’s right, we bad. Despite the need to overcome a number of obstacles…success.

0730: Trucks are staged at the loading docks. Local union workers begin unloading the first of the 3 trucks.

0800: Press and television crews begin to arrive. They are filming the unloading and set up process for the statue. Our team is asked to help with securing the area and checking entry credentials, since this is a private event.

0900: The press conference begins.

1100: Press conference runs overtime. Unloading of the trucks begin. This process is incredibly slow as the Egyptians insist on touching every crate as it comes out of the trucks, then mumbling a few words. This is compounded by the fact that every piece of the display is considered “priceless” and must be handled with utmost care. We are contractually bound to supervise the unloading process.

1500: Unloading is complete. We say our goodbyes and head to Daton airport to catch a 1700 flight back to Philly. Downtown traffic is bad and we are delayed enough to miss our flight. After an hour at the airline counter, we are finally put on a flight to Philly via Newark. We have very little time between flights, and we are all traveling with weapons in Pelican cases. If we miss the connector in Newark, out weapons will be on the baggage carousel unattended in Philly.

1935: Depart Daton.

2050: Arrive Newark.

2150: Depart Newark.

2230: Arrive Philadelphia.

2245: Wife and son arrive at the airport to pick me up.

0000: After a shower and a stiff Jack Daniel’s (hey I earned it), off to bed. I was asleep before my head hit the pillow. Seriously.

Do you know who you are hiring?

Do we really know what the role of the Close Protection Agent is? Do we really know what characteristics they must have before we start hiring people?

We have taken many times in the past analyzing what kind of training a CPO must have gone through, but this time, after the recent incident with Kate Middleton’s bodyguard I thought to share with you my thoughts in a different topic.(http://www.dailymail.co.uk/news/article-1352267/Kate-Middletons-bodyguard-accused-victimising-black-policewoman.html?ito=feeds-newsxml).

Besides being well trained and licensed, a Close Protection Agent must be someone who you can trust, if you trust him/her your life then don’t you think they need to meet some ethical requirements? A CPO must be someone who will not use your personal or business information to write a book or make ‘’a story’’ in the TV. We have seen way too many bodyguards, that after being fired they discovered the author inside them and start putting on a book all the personal details of their ex client. Professional? I don’t think so. Remember that being responsible for your safety they are there with you, in almost every moment of your daily life, in your dates, when you discuss or arrange important business deals etc, so it is very important that person to be discreet and confidential.

What about their personal ethics? Would you hire someone that has been accused or charged for illegal actions? Of course we all deserve a second chance in our life. But it is necessary for you to investigate and do a good research on the person’s you are going to hire background. In my experience I have seen people who have been charged for financial frauds and run security companies, people who have pending accusations against their convictions of violence and many more examples.

So would you rather trust those kinds of people or stay away and look to hire those with Clean Criminal Record?

Denida Zinxhiria

Athena Academy Founder

Section: Professional Advices from Experienced Close Protection Operatives around the world.

What do you expect?

Some helpful hints to getting your foot in the door.

By Jason Collins

CPS, Security Consultant, CP Instructor

You have taken the time to go through one of the many Executive Protection schools around the world. You’ve sacrificed time and money for this training. You’ve learned the core fundamentals to becoming a bodyguard. Now you are ready to break out and start working in the industry.

How do I do this?  First off, begin marketing yourself…..from this point on, YOU make or break YOUR future.

  • Network, network, network…..get to know potential clients, fellow operators, job opportunities.  The internet and today’s technologies, brings everything you need to begin, right to your fingertips. So utilize it…… your instructors, fellow students and former graduates are always a great place to start.
  • Due diligence and following instructions-  if you are on a job board site and see a job that interests you, DO NOT just apply for it….thoroughly read the post….if it says “in need of a Spanish speaking operator with 2 years experience in south America”, do not apply if this is your first attempt at finding work, you only speak your native language and you have never left your country.  Find out all the facts before jumping into something you have no idea about. Know beforehand, what it is you’re getting into.
  • Be professional…..again, you make or break your future.  You will most certainly be overlooked if you respond to a job bid or post with poor grammar and an obvious lack of professionalism. Sell yourself.
  • Know what you’re looking for … whether you want to go the celebrity, corporate, local or corporate warrior route, due your research. Utilize the resources out there for finding work in that specific niche.         Start small. Make yourself known to local LEO agencies, state and municipal government agencies. Your local mayor, political campaigns, domestic abuse centers and currier services and strike work details are all good starting points.
  • KEEP TRAINING.  I cannot emphasize this enough. Just because you’ve gone through a “bodyguard” school does not mean you’re ready to take on the world…..It is just the beginning….train often. Keep your skill set fresh and evolving. The more you train, the better you become.
  • And finally……apply with multiple agencies, multiple positions and multiple jobs. Always be on “a list” .  more often than not, things don’t “just happen”. Things (jobs/contracts) take time. Logistics and regulations have to be met and followed through. So be on the list so when and if it does happen, you’re there. If you bank everything on one job, you’re going to get discouraged regularly when that job fails to take place.

Hopefully, this can get you on the right track to finding work….always ask questions, be professional, have integrity and don’t burn bridges.