Thinking Outside the Box-The Key to Success for Executive Protection Agents

How many times have you seen companies place “Able to think outside of the box” in their job description, or executive protection agents list this term as a skill in their resume? Thousands of times! The question is, can you actually think outside of the box? Do you imagine the unimaginable? Can you see solutions where others only see problems?

According to the Cambridge Dictionary, thinking outside of the box means ‘’to think imaginatively using new ideas instead of traditional or expected ideas’’. And according to the Merriam-Webster Dictionary, it means ‘’to explore ideas that are creative and unusual and that are not limited or controlled by rules or tradition’’. We can find that there are plenty of definitions with similarities, and it is considered a “skill” in many professional industries, one that is particularly hard sought after by corporations for their upper management staff.

When we approach this from the #executiveprotection industry, “think outside of the box” is a metaphorical expression that means to approach a problem or situation in a creative, innovative, and unconventional way. In simple words, be able to think beyond the usual or traditional constraints, rules, limitations, or training that are commonly accepted or imposed in a particular context. The phrase “the box” represents the established boundaries or conventional thinking patterns that people often operate within and the training they have received from various schools. When someone is encouraged to “think outside of the box,” they are being prompted to break away from these usual patterns of thought and consider alternative solutions or perspectives that may not have been considered before. Ones that offer significant solutions to unique problems.

Thinking outside of the box for an executive protection agent means approaching the task of protecting the client in a manner that goes beyond conventional methods and strategies, very often outside the norm. There are so many traditional ways to approach scenarios and while the primary goal of an EP agent is always to ensure the #safety and #security of the client, thinking outside of the box allows them to be more proactive, adaptable, and creative in their approach.

Some interesting Synonyms one will find for thinking outside of the box are:

  • pull a rabbit out of a hat.
  • rise to the challenge.
  • square the circle.

Now we’re sure that as an EP agent, there have been many moments in your career when you have had to ‘’pull a rabbit out of a hat’’, “rise to the challenge’’ or ‘’square the circle’’. Clients, protective details’ needs and circumstances can change within seconds and if you are not on your toes and a quick thinker, you won’t be able to solve problems, and you won’t have longevity in this industry.

Photo by August de Richelieu on Pexels.com

For example, there are many colleagues who will, no matter what they face or where they are, practice the same #protective methods. They’ve learned something on a training course, and they will try to apply it in their professional life without wondering if that specific thing is even suitable to their specific situations, clientele, or specific environment. As we always love to observe people, we once saw a solo EP agent who was escorting his client in downtown Athens, Greece. The agent was staying about a meter back from his client, off to his side, but as they were approaching a building, he kept himself in the same position, now putting himself between the wall and his client! The wall poses no threat to his client so why didn’t he place himself on the other side (the most vulnerable one near the street)? Because he wasn’t taught that.

What people fail to understand is that during a class you will learn the very basic concepts and probably 10 scenarios. But real life has 10,000 different scenarios and requires you to be able to think and swiftly react within seconds. A protective detail is like a living organism, and it changes and mutates constantly, and you have to adapt your methods according to the needs and environment.

Although, as we mentioned earlier, while thinking outside of the box is a valuable skill in many fields, including business, science, arts, and everyday life, it is vital for executive protection agents, especially considering you can not micromanage someone in this kind of job. Thinking outside of the box will equip EP agents with the mindset and skills needed to excel at their Craft. By combining traditional #securitypractices with #creativethinking, they can provide a higher level of protection and maintain a competitive edge in the ever-evolving #securityindustry.

Here are some examples of where EP agents must think outside of the box:

  • Risk Assessment: Instead of solely relying on standard #security #protocols, different risk platforms, and risk matrix, an EP agent who thinks outside of the box will conduct a thorough #riskassessment specific to their client’s unique circumstances, which will allow them to identify potential vulnerabilities and tailor their security measures accordingly (we was vastly disappointed when we received an #RTVA from a very reputable security company addressed to a female client and no one had bothered to include registered sex predators in her area or sex crimes rates). Being able to be creative and think like the “bad guys” will give you a different perspective to work on with your risk assessment. If you were going to commit a crime against this person(s), how would you do it? What methods would you use to overcome current security protocols? Where are the weaknesses?
  • Adapting to Different Situations: As we already mentioned, a protective detail is like a living thing and is consistently evolving, changing organism. Unforeseen situations may arise during your assignment. New #threats, changing security needs, and what you can and cannot do. Thinking outside of the box means being able to adapt quickly and make split-second decisions based on the circumstances at hand. Nothing is ever a set of little yellow footprints laid out on the ground for you to follow. During a protective detail, you don’t have much time to think, play scenarios out, or do calculations in your head. You have to be fast and effective!
  • Discreetness: While it’s essential for an EP agent to be #vigilant and #protective, sometimes blending into the background can be equally important. An innovative agent will find ways to remain discreet while ensuring their client’s safety. Observe your environment quickly and be able to come up with a behavior, and persona that will justify your presence but not give away your purpose. The days of highly overt agents are becoming more outdated every day. Discreet, quiet, discerning agents are in high demand, and we must adapt to fill these needs.
  • Understanding Client’s Needs: Each client is different, with their own preferences and concerns. Each protective detail is different, with its #threatlevels and its own #protectiveplan. As an EP agent thinking outside of the box, you will be able to understand your client’s needs, the team’s operational needs, and tailor your approach accordingly. One thing that many clients bring up as a complaint, is that they feel “suffocated” by the presence of their EP teams. While it is understandable to have the protective triangle, box, rhombus (you name it) tighter in crowded places, you need to consider the overall circumstances and loosen up the distance between you and the #protectee when the situation and environment allows for it. Knowing how close to be and when to allow space is a very important skill to sharpen for the client’s sake and their overall experience. One wise old practitioner once told us, “Close enough they can see you and nod if they need you…Far enough away that they never have to introduce you.”
  • Preventative Measures: If you are creative when you do your #riskassessments and #threatanalysis, you will have quite a different perspective of risks and threats involved, and this will make you implement better preventative measures to anticipate potential risks.

One may ask, “Do I have to forget what I have been taught?” Absolutely not! Thinking outside of the box does not require one to forget or abandon the knowledge and training they have received. Instead, it encourages the integration of their existing expertise with creative thinking and problem-solving to enhance their effectiveness as an executive protection professional. It really becomes a question of how you can build on what you have been taught and expand on it further through creativity. The “bad guys” use creativity to develop their strategies to overcome your best-laid plans…How can you outthink them? Standard security practices and methods are the essential foundations of the field of protection. They are tried-and-tested approaches that have proven to be effective in various situations and are based on years of experience and research (and learning from mistakes!). These practices provide a structured and reliable framework for handling security challenges and a foundation for ensuring the safety of your clients. Now you must take what you’ve been taught and expand your thought processes to encompass these new ideas and possibilities. So, when you find yourself in situations that may demand a unique or unconventional approach…Can you really think outside of the box?

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The Necessity of a Client Questionnaire for Executive Protection Operations

One of the most important and basic functions that a majority of the companies who provide executive protection services are failing miserably to obtain, is the client questionnaire. How many of you have been called by a company to provide services and you found yourself with not enough information about the client, besides a name and a location, and you had to literally fight to get more information from the project manager or the person in charge for the specific client? Don’t worry, we already know the answer and most of you have found yourselves in this situation.

The most important part in an executive protection detail is not to get the client or the contract, but to deliver great services and to excel. In a profession where excellence is directly connected not only with professionalism but also with the level of protection, it is vital for the industry to make sure basic steps are constantly applied. However, no matter how vital it is, many colleagues fail to maintain a questionnaire out of pure laziness, or because they do not know what to ask the client or are too afraid of the client to ask the important questions.

A client questionnaire is the first thing you must provide from the moment you secure that client/contract. You can either send the document to the client or the POC, or you can fill it yourself with the information you gather as you speak with the client or the POC. It is a very crucial document for executive protection professionals as it enables them to gather vital information, conduct risk assessments, customize security measures, establish client expectations, and facilitate effective collaboration. It serves as a valuable tool for developing comprehensive security plans and ensuring the safety and well-being, not only of the client but also your personnel.

Client questionnaires can help your operation in several ways:

It can help you gather essential operational information about the client and their specific needs. This includes details such as the client’s personal and professional background, their routines and schedules, travel plans, known threats or risks, and any specific concerns they may have. This information helps the protection team tailor their services and develop a comprehensive security plan that addresses the client’s unique requirements.

It will be a helpful tool for your risk assessment and threat analysis. Although some companies believe that one should perform a risk and threat assessment ONLY if they charge the client for it, so if the client isn’t paying, they won’t provide one. Crazy? Yeah! And it happens more often than one may think. But this topic is for another time to discuss. Just keep in mind, you don’t run a risk and threat assessment because the client is buying the ‘’product’’, you run one because IT IS part of your functions, and it will undoubtedly benefit your team on the ground. So, when you run a client questionnaire by collecting information about the client, their activities, and their environment, the information gathered enables you to conduct an initial risk assessment and threat analysis. It will help you identify potential risks, vulnerabilities, and areas of concern that need to be addressed to ensure the client’s safety and security. It allows your protection team to develop effective strategies and countermeasures to mitigate these risks.

As we all know, each client and each operation have its own needs that can vary significantly depending on factors such as their professional background, public visibility, lifestyle, specific circumstances, and geographic location. The information obtained through a client questionnaire enables you to customize your security measures to suit the client’s specific protective needs. This may involve determining the level of security personnel required, implementing access control measures, arranging secure transportation, establishing secure communication protocols, or any other necessary precautions. By knowing your client’s needs, you will also be able to establish clear expectations between you, your protective team, and them. By utilizing a client questionnaire, you enable your clients to have the opportunity to communicate their concerns, preferences, and any specific requirements they may have (Remember, in our industry, what the client wants matters as well). By understanding your client’s expectations upfront, you and the protective team can align your services, accordingly, ensuring a satisfactory and effective security operation.

As a project manager or company owner, you also have a duty toward the people you are hiring. Since you are the one who makes that first contact (services sales as well) with the client, you must be sure you require specific information to pass on to your team on the ground. There is nothing more unprofessional, unhelpful, and inconsiderate than to send your team unprepared and expect them to do a great job. Unfortunately, as we mentioned earlier, it happens way too often. Some people are just lazy to do what it needs to be done, others are terrified of the client and believe if they ask questions (which are necessary for a protective operation) will make the clients angry, and some do not know what to ask! Now we can’t do anything about those who are just lazy, however for those who fear the client, let us assure you that, nothing else shows more professionalism and that you know your field, than when you show interest and make the necessary questions that will enable a smooth and successful protective operation. Consider the fact that, for the majority of the time, you won’t be dealing with the client himself/herself, but with their PA, security manager, agency, etc. Those people will be able to provide this information to you because they already know most of the answers, and for those they do not know, they already have communication, trust, and the confidence of the client. So don’t be afraid to do what your job may dictate.

Now for those who do not know what to ask

Photo by JESHOOTS.com on Pexels.com

Think of the client questionnaire as a mini and first risk and threat assessment. Ask yourself, what would I need to know if I was the agent on the ground hired for this specific client to provide professional and successful protective services? Divide the questionnaire into sections such as:

  • Personal Information, including full name, DOB, nationality, religion, home address, contact information, and person in charge (if not the client).
  • Professional Information, including current occupation or business, employer/company name, job title, and business address.
  • Lifestyle and Routine, including daily routines and schedule, locations frequently visited (home, office, public places), regular activities (sports, social events, hobbies), any upcoming special events or engagements, associations (social, professional, religious, political), travel frequency and destinations, public exposure, or visibility.
  • Known Threats and Concerns, including any previous security incidents or threats, specific concerns or risks identified by the client or his immediate environment, information about any stalkers, disgruntled individuals, or potential adversaries, any information about the client or anyone in their immediate sphere of influence (SOI) to have been involved in controversial activity (public speech, professional decision, etc.)
  • Travel Information, including planned or anticipated travel destinations, travel dates, and duration, purpose of travel, mode of transportation (private jet, commercial airline, etc.), accommodation preferences (hotels, rental properties, etc.)
  • Support Personnel, including names and contact information of personal assistants, drivers, or other personnel involved in the client’s daily activities.
  • Security Measures, including any current security arrangements, if any (i.e., RST, security systems, surveillance cameras, alarm systems, etc.), details of any existing security personnel or teams involved in the client’s protection, how many people are to be protected, any family members traveling with the client (what, if any family members are NOT included in this assignment), and length of assignment (days, hours per day).
  • Communication Preferences, including preferred methods of communication (phone, email, text), emergency contact information (family members, close associates),
  • Medical Information, including any pre-existing medical conditions or allergies, details of any required medications or medical treatments, emergency medical contact information, and any dietary restrictions, or intolerances.
  • Legal Considerations, including any legal issues or ongoing litigation that could impact security measures or confidentiality.
  • Likes and dislikes regarding his/her EP detail – Additional Information, including the client’s preference about the security team, if they have ever hired any EP services before, why they are not using that firm anymore, and any other specific requirements or concerns the client or the POC wants to address.

Bear in mind that the questions in a client questionnaire may vary based on the unique needs and circumstances of the client, and it may need to be tailored with additional questions or sections. The preferable option is to have a document sent to the client, their PA, or POC for the specific detail and ask them to fill it out for you. That way you can have an extra layer of protection (even a legal one) if anything happens due to information not given to you.

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Shedding Some Light on the Paparazzi: Why Flashlights Are No Match for these professional ‘Shooters’

Let’s talk about the use of flashlights by some #celebritybodyguards in their effort to keep paparazzi away and ruin their pictures. When you use something as a countermeasure (tool, method, etc.), make sure you have a great understanding of the science of what you are dealing with and what you are using. Improvisation is an amazing talent, BUT it must be realistic and effective, otherwise, you will look like a fool. Now, to someone who has no idea about paparazzi tactics and the equipment they use, using a flashlight may seem like an effective strategy, but in reality, it is a flawed method. We reached out once again to one of our contacts who is a retired #paparazzi (We will call him Jay for this article) and this is what he told us as to why this tactic won’t work:

1) Camera settings and technology: Paparazzi are professional photographers, they make their living from the pictures they get and their career is based on these pictures. The quality of the picture is equally important to the publicity of the person they are photographing. Therefore, their equipment is very sophisticated and more expensive than your monthly pay (think about that next time you cause damage to their camera). Modern cameras, especially those used by professional paparazzi, are equipped with advanced features and settings that allow them to adjust to various lighting conditions. This includes automatic exposure adjustment, ISO settings, and sophisticated metering systems. While a flashlight can temporarily disrupt the exposure, paparazzi photographers can quickly adapt their camera settings to compensate for the additional light, ensuring that they can still capture usable images.

2) The light must be pointed directly in the middle of the lens: For your flashlight to disrupt the paparazzi and ’ruin’ the picture, you must direct your flashlight/light beam directly to the middle of their lenses. While doing that, have in mind, that means pointing accuracy, so ask yourself how will you be able to do that while you are walking your client out and paying attention to everything else (physical threats). Not to mention, it will never be one paparazzi so even if you managed to disrupt one, the other 10 have managed to capture perfectly clear pictures.

Pic is a screenshot from the following published video

3) Distance and angles: Paparazzi photographers often operate from a distance, using long-range lenses to capture images without getting too close to the celebrities. Jay says he has been able to get perfectly clear and highly sold pictures from 800 meters away, think it like a ‘’photographic sniper’’. In some other cases, Jay was hidden inside private yachts he had rented, or coffee shops, vehicles etc. Even over the distance and the fact there was glass in between them, the pictures were so perfect they were sold for thousands of dollars. Again, sophisticated equipment. So, in such cases, the flashlight held by a bodyguard would have a) limited reach, b) most likely will not effectively reach the specific camera lens, c) the photographer is so far away and so well hidden you don’t know where he is or if there is someone out there at all. Also, remember photographers can change their shooting angles to avoid direct exposure to the flashlight and still capture images.

4) Multiple photographers and angles: In most situations, you will have to deal with multiple paparazzi photographers at the same time/location, each with their own cameras and positions, which makes it somewhere between challenging to impossible to be able to effectively ruin all the pictures. Even if one photographer’s pictures are affected by the flashlight, others may still manage to capture clear shots from different angles.

Pic is a screenshot from the following published video

5) Timing and reaction speed: Paparazzi photographers are experienced and skilled in their field, often anticipating and reacting quickly to capture shots. The brief flash from a flashlight might momentarily obstruct their view, but they can adjust their timing and take pictures in the intervals when the light is not present. Many will use the burst mode for continuous shooting that allows them to capture multiple frames rapidly by holding down the shutter button. In burst mode, their sophisticated cameras can achieve burst speeds of up to 20 frames per second or even higher.

6) Safety regulations and legal implications: Oh yes, you can be sued! Deliberately attempting to ruin paparazzi pictures using flashlights can potentially lead to legal issues. While celebrities have a right to privacy, interfering with a photographer’s work through disruptive means could be seen as harassment or an infringement on their freedom of the press. This could result in legal consequences for the bodyguards or celebrities involved. Although flashlights used by bodyguards typically have limited power compared to specialized professional lighting equipment and even though they can be bright, they are not typically powerful enough to cause temporary or permanent blindness. However, attempting to blind someone with a flashlight can have legal implications and may be considered an assault. Another thing to consider is the people who are sensitive to flashing lights or are suffering from photosensitive epilepsy. While you are pointing that flashing light toward the paparazzi, most likely you will be also pointing it at people who are standing among or behind them, i.e., fans, bystanders, etc. Direct exposure to bright or flashing lights can potentially trigger seizures or other adverse reactions. While these cases are relatively rare, it is important to take such sensitivities into consideration, again, it could leave you and your client open to legal consequences.

So, the question you may ask is: How do we protect our clients from the paparazzi? While it is not within your capabilities to provide physical protection against paparazzi or interfere with their work, there are several measures to help manage the situation and create a secure environment for your clients such as:

Use alternative exits: Because almost all public venues have a secondary or multiple exits, utilizing an alternative exit can be an easy option, however, it should be conducted with utmost care and discretion, considering the specific circumstances, venue layout, and potential risks. This method requires pre-planning and reconnaissance, access control and coordination, timing, and coordination with the client, securing alternative exits, effective team communication, and transportation arrangements.

Use different vehicles: By using different vehicles, you can minimize recognition. You can reduce the chances of the client’s vehicle being easily recognized by paparazzi or individuals who may track their movements. This helps maintain a level of anonymity and prevents the paparazzi from easily anticipating or following the client’s transportation. You can employ a fleet of vehicles that differ in make, model, color, and other identifying features. This will make it harder for paparazzi to identify or track a specific vehicle associated with your client. Using a mix of sedans, SUVs, or even inconspicuous vehicles further aids in blending in with regular traffic.

Use body doubles or different outfit: Many celebrities utilize body doubles for their public appearances. If your client does not want publicity at one specific time, consider utilizing a body double. We have also found it very effective to carry a backpack in your vehicle with different clothing, something that your client wouldn’t wear in public, you do not have to have a full outfit change but a jacket, sunglasses, face surgical masks (one positive thing covid mandates left us that it can be used in our advance), and a hat. Something to consider for this to work is it needs a lot of coordination from the security team and the drivers. This cannot work if you have five bodyguards entering a restaurant with a celebrity, and five coming out with someone dressed differently. If you are going to proceed in something like this, you must make the exit as much as low profile as you can. Leave part of the team behind that can follow later and have part of the team go ahead and provide covert protection while your client who is in different clothes goes out from another exit or even the same entrance.

Secure perimeter: Establish a secure perimeter to control access and maintain privacy. This may involve coordinating with venue staff, security personnel, or event organizers to enforce restricted areas or designated spaces where photography is not permitted.

Advanced planning and risk assessment: By conducting thorough risk assessments, you can identify potential areas of vulnerability and develop strategies to minimize exposure to paparazzi. This may involve selecting secure transportation routes, using alternative entrances or exits, and avoiding publicized locations or events.

Maintain OPSEC: Take measures to protect sensitive information, maintain confidentiality, and prevent the disclosure of operational details that could compromise the safety and security of the client.

  • Limit information disclosure: Have under control the release of sensitive information regarding the client’s schedule, travel plans, routes, or any other details that could be exploited by potential threats, including paparazzi or individuals with malicious intent. Only essential personnel directly involved in the operation should have access to this information on a need-to-know basis.
  • Discreet communications: Employ secure and encrypted communication channels when discussing or sharing sensitive information related to executive protection operations. This ensures that conversations, messages, or documents are not intercepted or accessed by unauthorized individuals.
  • Maintain a low profile: Adopting a low profile helps reduce the likelihood of attracting unwanted attention. This can involve using unmarked or inconspicuous vehicles, dressing in a manner that blends in with the surroundings, and minimizing overt displays of security measures or equipment.
  • Break the routine: To prevent predictability, it is important to vary routines, travel routes, and modes of transportation. This makes it more difficult for potential threats or paparazzi to anticipate the client’s movements and increases overall security.
  • Secure information storage: Any sensitive operational information, such as itineraries, contingency plans, or client profiles, should be securely stored and accessed only by authorized personnel. This helps prevent unauthorized access or disclosure of critical information.
  • Make sure your people are paid well: One of the reasons household employees, event employees, hotel concierges, etc. give away tips and information to paparazzi is because they aren’t paid well (there is a reason for that good tip), or they are not treated well and respectfully.

Maintain situational awareness and practice dynamic risk assessment: Maintain constant vigilance and remain attentive to your surroundings, identifying any potential threats or risks. This will allow you to proactively adjust your client’s movements, anticipate paparazzi presence, and take precautionary measures accordingly.

Crowd management: Depending on the situation you can apply crowd control techniques to deter overly intrusive paparazzi or manage crowds gathering around your client. This may involve maintaining physical barriers, employing verbal communication to request respectful behavior (always be professional and use respectful language, remember they are just doing a job, you may not like it, but it is what pays their bills), and coordinating with venue or event security to assist in crowd management.

Communication and coordination: Maintain good communication with your client, their management team, event organizers, and their PA.

Use legal recourses: In situations where paparazzi behavior becomes overly intrusive or violates privacy boundaries, legal options may be explored. This could involve seeking restraining orders, pursuing legal action for harassment, or collaborating with law enforcement to address any illegal activities.

How about using #Antipaparazzi clothing someone may ask. There is a lot of buzz lately related to garments or accessories designed to deter or obstruct the capture of photographs by paparazzi or unwanted individuals. While these products may claim to offer privacy or prevent clear images, their effectiveness can vary, and they often have many limitations same as with the use of a flashlight. The most two important limitations are:

1) Flash reflection: Anti-paparazzi clothing incorporates reflective materials or coatings that aim to cause a bright flash or glare when a photo is taken. The intention is to overexpose the image or obscure the subject’s face. The effectiveness of this approach depends on the distance, angle, and intensity of the camera flash. It may not work consistently in all lighting conditions or if the photographer uses a low-intensity flash or shoots from a different angle.

2) Design limitations: Anti-paparazzi clothing may have specific design features like intricate patterns, LED lights, or reflective elements strategically placed to confuse or disrupt the clarity of images. However, these designs may not be practical for everyday wear or may draw even more attention to the wearer, which could defeat the purpose of maintaining a low profile.

So next time you see a colleague using a flashlight to deter paparazzi bear in mind that it is a very bad and ineffective method. If you are working for a celebrity client, it is important to have good communication with your client and consider what we wrote about effective methods and implement them. #Celebrityprotection is not an easy job, especially because your clients have very public profiles, can be easily recognizable, and have different threats, including paparazzi. It is important to note that the primary focus is on ensuring the safety and security of your client, rather than engaging in confrontations or obstructing paparazzi photographers. The objective is to strike a balance between protecting the client’s privacy and allowing them to maintain their public presence.

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Mellon360° – The Premier Marketing and Branding Company Serving the Security Industry

📢 Exciting Announcement! 🚀 Introducing Mellon360° – The Premier Marketing and Branding Partner for the Security Sector!

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🚀 As we gear up for the official launch of Mellon360°, we’re excited to embark on this new journey in the security sector. Our commitment to excellence and industry expertise positions us to be your trusted partner for amplifying your brand and achieving sustainable growth.

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