bodyguards

Event Security for High Profile Individuals

LeMareschal

In the last months, we have seen many videos from what one may label a ‘failed’ security operation where public figures were attacked or embarrassed during their public appearance at an event. Protecting high-profile individuals during an event or public speech requires very careful and detailed planning. Despite the big challenges for the security team, public events are essential for high-profile individuals, especially for politicians, celebrities, or business leaders who need to engage with their fans, audience, or electorate.

Event Security is a uniquely separate topic, and one needs to spend quite some time studying it and implementing all the necessary steps. Unfortunately, most EP schools do not teach it, and some invest very little time in it considering the fact that the key to Event Security is to manage and mitigate the risks with thorough planning, intelligence, and coordination of multiple parties involved.

The protective measures for any event will depend on the event size (private, public, big, small), event purpose (political, cultural, educational, etc.), threat levels, speakers’ public visibility, and value to their organization. (what is the value of each speaker if they get harmed or embarrassed?)

Understanding the complexities involved in securing high-profile individuals during public events and why such events can pose several inherent risks for high-profile individuals.

Visibility: Public events mean the high-profile person is largely exposed, making it easier for potential attackers to locate, approach, or target them. When your clients are on the platform (Behind the podium) or anywhere on the stage, they are vulnerable targets.

Predictability: Public events are almost always scheduled and provide potential attackers with the time to plan their actions. Even with meticulous security planning, knowing the timing and location of an event in advance gives adversaries a significant advantage.

Crowd Control and Media Challenges: Large gatherings are inherently harder to control. Even with barriers and security personnel, managing a crowd can be unpredictable. Someone with malicious intent could potentially blend in or infiltrate as the event support help or basic crowd control, making detection harder and giving them very proximal access. The media coverage that accompanies many public events involving high-profile individuals can be a double-edged sword. While it spreads the message of the event from a marketing aspect, it also broadcasts the vulnerabilities and security arrangements in real time.

Multiple Access Points: Venues for public events often have multiple entry and exit points, which can be difficult to secure completely.

Multiple Parties Involved: Event organization involves the coordination of multiple parties, vendors, venue management, event organizers, and even different security entities. Your client is not the only one with a security detail, most of the time you will find the presence of law enforcement, uniformed guards, and Executive Protection teams for multiple public figures who are present. More involved parties make the coordination harder as communication or logistical breakdowns among these parties can create security vulnerabilities and confusion.

Sniper and Active Shooter Threats: Open-air events or events with vast, unobscured perimeters can pose sniper threats, especially if there are high vantage points nearby. An active shooter can be another threat for events since one can find many people who share the same ideas, and goals (political, social, etc.) gathered in the same place.

Terrorist Attack and Bomb Threats: Crowded areas are high-impact targets for those wanting to cause mass harm. This makes guests and staff screening, detection of explosives (K9 is best), and managing evacuation protocols critically important.

Public Sentiment: High-profile individuals, especially politicians or controversial figures, can evoke strong emotions. Public events can attract not just fans and supporters, but also protestors or individuals with negative or hostile intentions.

Reliance on Local Infrastructure: High-profile individuals and their security teams often have to rely on local infrastructure, which they might not be familiar with. This includes clearly understanding local threats, coordination and relying on local law enforcement, and navigating unknown, or lesser-known, venues. How many times have you found yourself in an event where if it was for you, you would have never chosen that place from a security standpoint? The thing to always remember is that security teams, for the most part, have very little or no say in the venues and must work with and do their best to function with and plan around, the circumstances, locations, and other plans made by individuals who do not have security protocols in mind.

Basic Considerations for Securing Your Client during Public Events:

Photo by Werner Pfennig on Pexels.com

Advance Planning & Risk Assessment: Conduct a thorough risk assessment of the venue, identifying potential threats and vulnerabilities. Scout the location beforehand. Look for multiple entry and exit points, chokepoints, and rooms that can be used as safe rooms. Assess local threat intelligence and political climate.

Physical Security: If you are responsible for the event security, establish a secure perimeter around the venue with barricades or barriers. Control access points with security personnel, metal detectors, and possibly explosive-detection canine units. Inspect the stage/platform and immediate surroundings for potential threats and listening devices. Ensure that there’s an emergency evacuation route and a safe room or fallback position. If you have no control over the event security planning and your client is invited as a speaker/guest then consider gathering as much information you can for the established security measures, evacuation plans, and other speakers/guests (your client may be at risk because he is present in an event where another speaker who is targeted is present). Now is your chance to put your soft skills into action and make friends with event organizers, event security, and law enforcement.

The Podium: In public speeches, when your client is on the podium, he is the perfect target, all lights and attention are on him. The podiums are usually lightweight and small. If the threat level is high, you should consider placing armored plates for better ballistic protection. Consult your client to avoid unnecessary movements from the podium. Consider placing your own protective agents as close as possible to the podium and in crucial spots where they can react if needed be. Establish a plan for reaction and evacuation, rehearse it with your team, and make sure your client is briefed on it as well.

Seating Arrangements: If possible, consider having the client seating in a location that is lower than the security team so that he is less visible. Bear in mind that depending on how many high-profile speakers/guests will be present, the number of seats for the security team will be very limited. On many occasions, you won’t be able to sit next to or close to your client. As all the spots are reserved for guests only. The ideal seating plan would be half-moon (semicircular) shaped with the front row being lower than the back. When the threat level is high, serious consideration should be given to armoring the chair and the speaking podium with armored plates. If possible, arrange to have known personnel, to you and your client, seated next to or close to him.

The Stage: If you are the one responsible for the event security, consider keeping a good distance from the stage to the first row of seats of at least 7-8 meters. In this area, only security personnel or individuals accompanied by security team members should move. The first row of seats should be empty to act as a barrier to anyone from the crowd wanting to approach the stage. The second row should be for individuals who are speakers. When these individuals would need to go on stage, only half of the seats should be reserved so that they approach from one side and return to their row from the other. This way, the front of the stage will never be filled with people which someone could use as cover for an attack. The security team members should be positioned around the guests to have a full visual check of the audience. They should be able to intervene anywhere throughout, and no one should be able to get near the stage unaccompanied.

Personnel: If you are responsible for the event’s security, deploy both uniformed and plainclothes security personnel who can blend in with your guests. Screen all the vendors, catering, and anyone who has access and a presence at the event. Consider having an emergency medical team on standby.

Communication: Establish a clear communication plan among all security teams. Designate codewords for specific emergencies, code names, use encrypted radios, and have a backup communication method.

Surveillance & Counter-surveillance: Use CCTV to monitor the crowd and surroundings. Deploy undercover agents in the crowd for counter-surveillance and to identify suspicious behavior. Each report should be immediately evaluated for relevance and threat level.

Vehicle Security: The driver always stays in the vehicle. Plan multiple egress routes from the location to account for different scenarios.

Screening & Access Control: Ensure that everyone entering the venue undergoes thorough screening. Control VIP areas and ensure only authorized personnel have access. Use a guest list or invitation-only system if possible.

Public Interaction: If your client plans to interact with the audience or media, pre-plan your team’s positions and manage the crowd accordingly. Watch out for anything/anyone that stands out as unusual and always watch the hands of those close to your client. Are they holding something that can harm or embarrass him? Be prepared to extract your client swiftly in the event of a disturbance. Hands, hands, hands…And scan your zone of responsibility and scan again.

Intelligence & Coordination: Do your intelligence gathering and evaluation. Monitor social media for any potential threats or discussions that might indicate planned disruptions. Digital forensics can also play a role in pre-event threat assessment. Liaise with local law enforcement and potentially federal agencies (depending on who your client is, on the country and threat level). Gather intelligence on any known threats or groups that may target your client, or other speakers at the event.

Case Studies: Highlight previous incidents involving security breaches or attacks on high-profile individuals during public events. Discuss what went wrong and the lessons learned from each incident.

Utilize Technology: This includes surveillance drones, facial recognition systems, biometric access controls, and AI-driven threat detection systems.

Liaison with Other Entities: Collaboration with other guests’ security teams, agencies, and private security firms can provide additional resources and intelligence. Highlight the importance of sharing information and working in tandem.

Psychological Profiling: Make sure your team has a good understanding of crowd psychology and potential attacker profiles. This can help in preempting potential threats. Using COVPRO agents in the crowd will always give a significant advantage when providing a proactive response.

After-Action Reviews: After every event, conduct a debriefing session. Discuss what went well, what could be improved, and any potential threats that were identified. This helps in refining strategies for future events.

Legal and Ethical Considerations: Discuss the balance between ensuring security and respecting individual rights. In many jurisdictions, there are legal limitations on what security personnel can do, especially concerning personal searches, data collection, and surveillance.

Remember, during events, the goal is to have multiple layers of security so that if any one layer fails, another can immediately respond. The most effective protection details work quietly in the background, providing a safe environment while being as unobtrusive as possible.

Do you want to learn more about Event Security and our specialized courses? Contact Us Today!

#eventsecurity #EventSecurityTips #HighProfileProtection #PublicAppearanceSafety #CelebritySecurityTips #PublicEventsProtectionStrategies #BusinessLeaderSafety #SecurePublicEngagements #EventRiskManagement #PublicEventsSecurityRisks #ProtectiveLayersForVIPs #LeMareschalSecurity #EventSecurityTraining #SecurityMasterclasses

Conflict Management In Protective Operations

LeMareschal

One of the most underestimated qualifications for executive protection professionals is their ability to deal with #conflict as it pertains to incidents that occur while on duty, as well as off duty. Every #security professional, regardless of their role, will inevitably encounter disagreements and confrontations. These conflicts can arise from differing opinions, expectations, or agendas. However, the way these conflicts are dealt with can be the difference between a safe resolution and a potentially uncontrolled, threatening situation. The ability to manage conflict effectively is, therefore, a non-negotiable skill set for any security professional. How you deal with a tense situation and how fast you resolve it can be crucial for everyone, particularly for the safety of your client, your team’s, and yours.

If conflict remains unsolved or mismanaged, it may lead to a dangerous environment. A disgruntled fan, for instance, who is denied a photo opportunity with their idol, may react unpredictably if their emotions are not appropriately managed. Conflicts, in this context, arise from disagreements or clashes of interest between two or more parties. This could be an irate client, an aggressive member of the paparazzi, a restless fan, or even a stressed family member of the client.

Conflict situations often rise up quickly and can be potentially triggered by strong emotions, such as anger, sadness, insult, or embarrassment. An effective conflict manager must also possess emotional intelligence to control their own emotions, remain calm, use clear and polite language, and maintain a positive attitude. This is as much, or more, about managing yourself as it is about managing the overall conflict.

Understanding Conflict in Protective Operations

Conflict is a natural part of human interaction. It arises when individuals have differing viewpoints or when their expectations aren’t met or are misunderstood. While it’s impossible to agree with everyone on every issue, how one manages these disagreements is crucial, especially in the executive protection sector. For instance, an agitated fan waiting in line for hours might react unpredictably if their emotions, driven by a need to be recognized, aren’t addressed appropriately. The way you approach a conflict situation can change during the course of the situation, but it can also change the result of it.

Why is it important for executive protection agents to be trained in conflict management?

It is important for executive protection agents to be trained in #conflictmanagement for several reasons:

1. Prevention of Violence/De-escalation: EP agents often work in high-stress environments where conflicts can escalate quickly, leading to #violence or other security #risks. By having the skills to manage and resolve conflicts effectively, EP agents can prevent situations from getting out of control and reduce the risk of harm to their clients, themselves, their colleagues, and/or the public.

2. Maintaining Safe and Secure Environments: Conflict can disrupt the normal functioning of an organization or community, and it can have negative impacts on #safety and security. EP agents who are trained in conflict management can help to maintain safe and #secure environments by quickly identifying and resolving conflicts before they escalate.

3. Enhancing Communication Skills: Conflict management training can enhance the communication skills of EP agents, which are essential for effective conflict resolution. Effective communication skills can help to de-escalate conflicts and foster positive relationships with the client, household personnel, the public, colleagues, and other stakeholders.

4. Better Decision-Making: Conflict management training can also improve the decision-making skills of EP agents. When faced with a conflict, these professionals must make quick and effective decisions that are in the best interest of public safety and their client’s safety. Conflict management training can help security professionals to make informed and rational decisions in high-pressure situations.

5. Operational Excellence: Conflicts can also arise in the context of security #operations, such as during #event security or protective operations. Effective conflict management techniques can help ensure that these activities are carried out in a way that minimizes harm to anyone involved and maintains the security of the operation.

Different types of conflict

There are several types of conflict, including Interpersonal conflict, Organizational conflict, Economic conflict, Intergroup conflict, Societal conflict, Internal conflict, External conflict, and Intra-personal conflict. Each type has its own unique characteristics, causes, and potential solutions. Effective conflict resolution strategies often depend on accurately identifying the type of conflict and tailoring the approach to the specific situation.

What kind of conflicts are more common for Executive Protection agents to encounter in their work?

  • Interpersonal Conflicts: EP agents may encounter conflicts between individuals, such as disagreements between co-workers, customers, the public, clients, and their family members.
  • Organizational Conflicts: EP agents may encounter conflicts within their organization, such as disputes between management and employees or conflicts over policies and procedures.
  • Legal Conflicts: EP agents may encounter conflicts related to legal issues, such as disputes over contracts, liability, payment, or work conditions.
  • Cultural Conflicts: EP agents may encounter conflicts related to cultural differences, such as conflicts related to language barriers, customs, or religious practices.
  • Conflict with law enforcement or regulatory authorities: EP agents may need to deal with conflicts that arise between their organization and law enforcement or regulatory authorities, such as disputes over compliance or licensing requirements.
  • Conflict with external groups or individuals: EP agents may need to manage conflicts that arise between their organization and external groups or individuals, such as protesters or activists who disagree with the organization’s policies or actions.
  • Conflict related to security risks: EP agents may need to manage conflicts related to security risks, such as disagreements over the best approach to mitigating a security threat or managing the consequences of a security breach.
  • Conflict related to resource allocation: EP agents may need to manage conflicts related to resource allocation, such as disputes over budget allocations or competing priorities for security resources.

What causes conflict?

It is important to understand the underlying causes of conflict to effectively manage and resolve conflicts. As we will see there are many causes and sources of conflict, which can vary depending on the context and the parties involved.

Most common causes and sources of conflict:

  • Bad Communication
  • Differences in values and beliefs
  • Competition for resources
  • Power imbalances.
  • Personality clashes
  • External factors
  • Historical Grievances

What are the consequences of conflict mismanagement in protective operations?

Mismanaging conflict in protective operations can have serious consequences, including:

  • Escalation of violence: If conflicts are not managed effectively, they can quickly escalate and turn violent, posing a risk to the safety of the EP agent, the client, and the public.
  • Compromised security: Conflict can distract the EP agents from their primary duties, leaving vulnerabilities that can be exploited by #criminals or other #hostile actors.
  • Damage to reputation: Mismanagement of conflict can damage the #reputation of security organizations and reduce public trust in their ability to maintain safety and security.
  • Legal consequences: If conflicts are mishandled, EP agents and their organizations may face legal action or #liability, which can be costly and damaging to their reputation.
  • Employee turnover: Unresolved conflicts can lead to high levels of #stress and dissatisfaction among executive protection personnel, leading to higher turnover rates and reduced productivity.
  • Reduced effectiveness: Mismanaged conflicts can reduce the effectiveness of protective operations, as personnel may be distracted by ongoing conflicts and unable to focus on their primary responsibilities.

Managing Conflict Situations

***Conflict resolution starts with understanding what is happening and why is happening***

Effective conflict management in executive protection settings involves several key principles, including active listening, clear communication, respect for different perspectives, and a focus on finding mutually beneficial solutions. By using these principles to manage conflicts, EP agents can build trust and maintain positive relationships with the public, while also preventing or de-escalating potential security threats.

The key to successful conflict management lies in communication. A good understanding of both verbal and non-verbal communication can help defuse tensions, as can empathizing with the aggrieved party and acknowledging the problem. Overarching all of these is the respect we must have for differences, be it cultural, professional, religious, or economically driven.

Photo by Andrea Piacquadio on Pexels.com

Essential Conflict Management Skills

  • Professionalism and Positivity: Always maintain a professional demeanor. Use clear, polite language and remain calm. Having a positive and peaceful approach will begin to lower any tension.
  • Effective Communication: Vital for defusing potential conflicts. Listening actively and speaking clearly can prevent misunderstandings.
  • Stress Management: Stay alert and calm, even under pressure. A calm demeanor aids in understanding both verbal and non-verbal cues. Be able to manage your own stress levels, when you are calm, you can have a better understanding of both verbal and nonverbal communication.
  • Emotional Regulation: Emotions can be contagious, especially emotions like fear, anger, and anxiety. Another person’s emotion may affect your actions, thoughts, feelings, and vice versa. By controlling your own, you can prevent escalating the situation. Remember that in most cases you may be called names, be insulted, or accused of things that are not true. If you can control your own emotions, you will be able to use a calmer voice, proper words, and use positive body language therefore the other person won’t feel, threatened, insulted, challenged, or frightened of you.
  • Empathy and Respect: Recognize the importance of others’ feelings and always be respectful of differences, whether cultural, religious, or otherwise. No matter how unimportant to you a matter may seem, to that person, it is very important and apparently has made them feel that way (angry, sad, disappointed, insulted, etc.). Always be mindful and respect the diversity of cultural, professional, religious, economical, etc. backgrounds. Avoid any word or gesture that may be disrespectful or be seen, or misunderstood, as a slur or stereotypical judgment.

Identify, Assess, and Mitigate Risks in Conflict Situations

Recognizing potential #threats, assessing the situation and the people involved, and adjusting responses accordingly, are essential steps in conflict #mitigation. It may also be necessary to take a step back and/or call for help or assign someone else to deal with the situation. If you have gotten too close to the situation, having someone new handle the de-escalation can bring about a more peaceful conclusion to the conflict. In many cases, adopting an assertive behavior rather than an aggressive one, maintaining personal space, and calmly building rapport with the aggrieved party can also significantly decrease the tempo and reduce risks associated with the conflict.

Risk Mitigation in Conflict Situations:

  • Understand the Individual: Listen honestly and actively to their concerns and emotions.
  • Empathy and Apology: Even if not directly at fault, acknowledging their feelings can de-escalate tensions.
  • Acknowledge the Problem: Reassure them of your intent to help and provide solutions.

Conflict Management Strategies to Reduce Risk

  • Recognize potential threats.
  • Assess the situation and environment.
  • Adjust your response based on the assessment.
  • Maintain personal space and adopt a non-aggressive stance.
  • Remain calm, remember that your demeanor can influence the other person’s behavior.
  • Avoid physical contact.
  • If necessary, relocate the conversation to a more suitable location.
  • Listen actively and be aware of your own biases and assumptions.
  • Clearly communicate your role and intent.
  • Adopt assertive, not aggressive, behavior.
  • Try to view the situation from their perspective.
  • Show empathy.
  • Explore options.
  • Be respectful and avoid blaming or shaming.
  • Ask open-ended questions.
  • Be proactive.
  • Avoid arguing, being defensive, making threats and ultimatums.
  • Use “I” statements.
  • Be firm but fair.
  • Know your limits. If the situation doesn’t improve, consider switching with a colleague for improved communication.
  • Document the incident.

Never forget that conflict management in security operations is not about winning or losing, it’s about #mitigating #risks, maintaining #safety, ensuring respect, and fostering understanding. With the right approach, conflict can transform from a potentially explosive threat into an opportunity for growth, understanding, and learning.

If this interests you, or you would like to have your employees trained in Conflict Management please reach out to us!

#ExecutiveProtection #ConflictManagement #SecurityProfessionals #Bodyguards

#FemaleBodyguards #DeescalationTechniques #ProtectiveOperations #RiskMitigation

#EPTraining #SecurityRisks #EffectiveCommunication #EmotionalIntelligence

#SafetyFirst #ProfessionalConflictResolution #SecurityOperations #AggressionManagement

#CrisisManagement #ProtectiveAgents #ConflictResolutionSkills #SecurityThreats

#SecurityBestPractices #CorporateSecurity #EventSecurity

Intelligence On the Go for All-Anytime You Need It

LeMareschal

In today’s fast-paced world, intelligence is not just a luxury — it’s a necessity. But who said it has to be unattainable or break the bank? At LeMareschal, we believe that every business, regardless of its size, deserves access to top-notch intelligence services.

We provide Customized Intelligence Reports:

  • Up-to-date information on security threats.
  • Risk management strategies.
  • Insights into global events.
  • Social Media Monitoring.

✔ Tailored for Every Business: Whether you’re a budding startup or an established enterprise, LeMareschal is here to ensure you’re always informed. Our dedicated team of intel analysts is committed to providing bespoke Intelligence Reports tailored just for you.

✔ Global Reach, Local Impact: Leveraging our global network, we offer real-time, relevant intelligence that empowers you to stay ahead of the curve. Our easy-to-read reports are designed to equip you with the information you need to make confident and secure decisions.

✔ Expertise You Can Trust: Our diverse team comprises seasoned security and intelligence professionals. Trained to the highest standards and with the latest intelligence platforms and tools, they are adept at delivering exceptional report products that stand out in clarity and precision.

✔ Comprehensive Intelligence Reports: Stay updated with our easy-to-read reports that cover a wide spectrum—from security threats and risk management strategies to global events. Our global network ensures you receive timely, accurate, and detailed insights, empowering you to stay a step ahead.

Intelligence isn’t just data – it’s a tool. A tool that equips you to make confident, secure decisions. With our risk briefings, you’re not just informed, you’re prepared. In a world where information is power, don’t let your business be left in the dark. Intelligence reporting isn’t just an add-on, it’s an integral component of a robust security plan.

What Makes Our Intelligence Division Unique? It’s not just about intelligence— it’s about understanding its application. Our analysts are not only skilled in intelligence analysis but also have hands-on experience in protective operations and security services. They know what’s crucial for protective and security teams, ensuring you get actionable insights.

Partnering with LeMareschal for your Intelligence needs you receive:

✔ Dedicated Intel Analysts: A team of intel analysts assigned just for you.

✔ Multi-Disciplinary Expertise: Our analysts are trained in both intelligence and protective services.

✔ Affordable Packages: Intelligence shouldn’t be a luxury, it’s a necessity we make affordable for all security companies.

Intelligence is The Cornerstone of Your Security Plan. Reach out to us to discover how LeMareschal can elevate your security and intelligence game.

Intelligence is valuable, and with LeMareschal, it’s within your reach!

#IntelligenceForAll #GlobalIntelligenceReports #SecurityThreatsInsights

#BespokeIntelligence #RiskManagementStrategies #SocialMediaMonitoring

#LeMareschalIntel #IntelAnalystsExpertise #ProtectiveServicesInsights

#AffordableIntelligence #ProtectiveIntelligence #ThreatIntelligence

How prepared and trained are you to deal with a “crisis situation” as an executive protection agent? Erdogan’s case

LeMareschal

We have always supported the need for a continuum of training, qualification, and evaluation for people who work throughout the security industry. Our type of profession requires operatives to perform, at the top of their skill set and ability, in any number of situations that may require hard physical activities, training in various disciplines, possession of comprehensive knowledge when it comes to security measures, and, most crucially, a sharp mind and the ability to take actions and react fast in a crisis situation. It is we who are required to act calmly and with steadfast resolve when all others have lost all sense of control. But bear in mind, while we all strive to train in some of the “sexier” skills in EP, sometimes the very basic abilities and adherence to fundamental policies will make all the difference in the world.

        For example, we would like to bring to your attention an incident that took place in Turkey some years ago involving Turkey’s Prime Minister Recep Tayyip Erdogan, an incident that was riddled with many mistakes made, one after another, by his Executive Protection Team. It was this particular security failure that was one of the primary reasons that lead to major changes in the security detail protocols in Turkey.

Photo by geralt via Pixabay

According to sources, Mr. Erdogan, a few minutes after leaving the Turkish Parliament and entering his vehicle, started feeling unwell and lost consciousness. His chauffeur and his executive protection agent panicked. And from that moment forward, a series of significant errors began to unfold.

Neither the chauffeur nor the executive protection agent seemed to have any background or training in First Aid. When they saw their client in the back of the car lose consciousness, they immediately drove the car, in a reckless manner and at excessive speeds, to get to the hospital which was on the other side of town. In hindsight, they should have driven to the Parliament Health Center, which was quite close to them. And, while speeding enroute to the hospital, they managed to lose the rest of their security convoy and found themselves all alone racing through the streets.

When they finally arrived at the hospital, both driver and executive protection agent got out of the vehicle at the same time, thus putting themselves in yet another embarrassing circumstance and their client in a potentially dangerous situation, according to the Hurriyet Press.

     “Erdogan’s chauffeur, found himself in a panic as he rushed from the Mercedes Tuesday morning in front of Ankara’s Guven Hospital, inadvertently leaving the keys to the car in the ignition, which meant the locks on all of the doors, which had proceeded to shut automatically, could not be opened. It took security detail members 10 minutes to break open the window of the armored Mercedes. Critically valuable time, added doctors, who note that had Erdogan experienced any health problems more serious than a hypoglycemic faint, he could have died during that period.”

Although this specific incident might serve well as a valuable advertisement for Mercedes armored cars in regard to how difficult it is to break their windows, it certainly placed Mr. Erdogan in a precarious situation and his security team in an even more awkward and quite embarrassing position. As their client lay unconscious inside the car, his security team struggled for about 10 minutes to break the thick window of the armored car, aided by workers at a construction site near the hospital who brought a sledgehammer and a chisel. 

According to the New York Times, the newspaper Hurriyet called it “a security scandal,” while another paper, Sabah, asked, “What if the prime minister was having a heart attack?” 

While we all may offer up a number of solutions for this incident, there are a couple of basic truths that, if followed, would have alleviated most of these issues. One, possessing a second set of keys for our client’s sedans is a godsend in a moment like this. We all have seen several incidents recently where the security team couldn’t seem to locate the keys for the limo, leaving the client standing exposed to the crowds nearby, the paparazzi, and who knows what other risks or threats. In this particular circumstance, the result could have been fatal. Secondly, as we are all clearly aware, the driver should NEVER leave the vehicle. If this basic truth had been adhered to, there would not have been the excruciatingly long moments trying to break into the sedan. There are a number of reasons that the security driver stays behind the wheel at all times and while this is not the first example that comes to mind, this certainly made the point quite clear. And lastly, had the driver kept the convoy together as a unit, there is a good chance that several of the mishaps could have been minimized or avoided altogether. This event exemplifies the prime reason for SOP’s that would address many of these issues, and with continued training, could eradicate mistakes that have potentially serious consequences.

Photo by Joel Gundi on Pexels.com

Following that incident, some of the crucial changes to Erdogan’s security detail were that a doctor will accompany the Prime Minister on both domestic and international trips, an ambulance will also be included as a part of Erdogan’s normal convoy package, and last, but very importantly, all security Ankara officials agreed that chauffeurs, driving the official vehicles used by the Prime Minister, must go through special “crisis situation” training.

A real-life incident such as this combined with circumstances that anyone of us could be called to deal with illustrates the imperative need to make certain you are properly prepared and thoroughly trained to respond in a professional and effective manner to whatever life may throw in your path. It is always wisest to have skills and training and not need it than to need a particular skill(s) or skillset and not have it or be trained properly in it. We in our Craft always make the humorous comment that your client will, most likely, never suffer an ill moment or awkward circumstance unless you are unprepared for it. We have no idea what the future holds. Plan as though everything is real…Train as though the weight of the entire issue rests in your hands… It’s all up to you.

#SecurityTraining #ExecutiveProtection #CrisisResponse #ErdoganSecurityIncident

#ProtectionProtocols #SecurityMishaps #ProfessionalSecurity #EventSafety

#SecurityPreparedness #CrisisManagement #SecurityDetailFailures

#ArmoredVehicleSafety #SecurityBestPractices #ProtectionStandards

#SecurityIndustryInsights #bodyguards #femalebodyguards #SecurityIncident #TravelSafety

The Rise of Boutique Security

LeMareschal

A New Era of Personalized Protective Solutions for Individuals, Families and C-Suite Executives

In the glossy pages of lifestyle magazines, we often read about the latest trends in fashion, travel, and luxury. However, there’s a new trend that’s quietly making waves among the elite, and it’s all about security. Not just any #security, but boutique security companies. Companies that provide security for the families of the rich and famous are not something new, however, what is new is the rise we see in Boutique Security Companies.

Photo by RDNE Stock project on Pexels.com

As the world becomes increasingly complex and threat actors evolve, the demand for specialized, personalized security solutions is on the rise, especially among #celebrities, top corporations, and high-net-worth (HNW) and ultra-high-net-worth (UHNW) individuals.

Why Boutique Security?

The term ’boutique’ often brings to mind images of #exclusive, high-end shops offering unique, tailor-made products. In the realm of security, the concept is no different. Boutique security companies are not the average security providers, they are a class apart, offering a level of service that is both exquisite and unparalleled but also specialized in tailored made #concierge type of security solutions. These companies can see the needs of their customers and create unique solutions. In 2002, when we saw the need for female executive protection agents, and we created Athena Worldwide, and in 2008 we created Nannyguards, a hybrid service combining #childcare and #security. Today through our main company LeMareschal LLC, not only can we provide a variety of specialized security solutions to our customers, but we can also create unique services based on their needs.

What makes a Boutique Security Company Special?

  • Customization: Unlike larger security firms that offer one-size-fits-all solutions, or do not have the time and personnel dedicated to each one of their clients, boutique security companies can not only be more flexible in their approach, but they do care for client’s satisfaction. They understand that every client is unique, with specific needs and desires, and they put a lot of emphasis on customer service. This allows them to craft individualized security solutions, ensuring that clients receive the utmost care and protection.
  • Exclusivity: With premium services and dedicated attention, come premium prices. This often results in a select and high #standards clientele, allowing boutique security firms to dedicate more resources and attention to each client. Something to highlight is that the smaller size of these firms doesn’t diminish their value, on the contrary, it ensures that every client is treated with the importance they deserve and that the solutions they receive are tailor-made for them.
  • Expertise: The majority of boutique security firms are owned by #seasoned security professionals who know the importance of such services and are deeply invested not only in their business’s success but their clients’ safety and #satisfaction. Their reputation is on the line, ensuring a high level of #accountability, commitment, and unparalleled service.
  • Lifestyle Integration: In the world of opulence and grandeur, where every experience is curated to exude #luxury, boutique security firms effortlessly blend into this high-end #lifestyle. Their specialized security teams are not just trained to protect you but are also skilled in the art of discretion. Whether it’s a star-studded gala, an exclusive art auction, or a private island getaway, boutique security personnel are virtually invisible, ensuring a seamless experience. They are attuned to the nuances of high society, understanding when to fade into the background and when to step in, all without disrupting the event’s ambiance or the guests’ enjoyment. Imagine having a #bodyguard who not only protects you but also knows the perfect moment to step aside so you can enjoy a private conversation or a breathtaking view. It’s this harmonious integration that makes boutique security not just a service, but an essential component of the luxury lifestyle narrative.
  • Global Perspective: As elite customers travel around the world, the nuances of boutique security shift, reflecting the unique #cultural, #political, and #social landscapes of each region. In the opulent cities of the Middle East, boutique security often intertwines with royal protocols, ensuring that protection aligns with age-old traditions and customs. Meanwhile, in the bustling metropolises of Asia, the emphasis might lean towards technological integration, harnessing the latest technological and counter-surveillance innovations. Europe, with its rich tapestry of history and aristocracy, sees boutique security firms offering services that respect and preserve the sanctity of historic events and venues. Over in the Americas, the focus often pivots to #personalization, with security details tailored to the individual lifestyles of Hollywood celebrities, tech moguls, and other high-profile personalities. This ability to shift approaches across continents not only underscores the #adaptability and #versatility of boutique security but also highlights its universal appeal and relevance in today’s interconnected world.
Photo by Tima Miroshnichenko on Pexels.com

LeMareschal, is a boutique security company that was created to stand out for its commitment to #excellence. Offering tailor-made #security, #travel, and #transportation solutions, LeMareschal is not just about security, it’s about offering a complete package service for #HNW, #UHNW, #celebrities, and C-Suite Executives who value #concierge type services and their peace of mind. Whether you are looking for protective teams (bodyguards), residential security, luxury and secure transportation, female executive agents, or child protection specialists, LeMareschal can provide the best for the best in your life.

In today’s world, the need for personalized security solutions has never been more critical. Boutique security firms, with their focus on customization, exclusivity, and expertise, are leading the way in providing the elite with the protection they deserve.

#BoutiqueSecurityServices #BoutiqueSecurityFirm #EliteProtection #HNWProtection

#UHNWSecurity #ConciergeSecurity #LuxuryProtection #TailoredSecurity

#ExclusiveSafety #HighEndSecurity #BoutiqueProtection #CustomizedSecurity

#EliteSafetySolutions #PremiumProtection #LeMareschalSecurity #Nannguards

#AthenaWorldwide #FemaleBodyguards #Bodyguards #CelebrityProtection #RoyalFamilyProtection #SecuritySolutions #SecureTransportation #SafeTravels #TravelSecurity #ExecutiveProtection

Reading the Room

LeMareschal

Can you read the room? One of the most critical skills for executive protection professionals is the ability to ‘’read the room’‘. This skill goes beyond traditional security protocols and involves a keen understanding of human behavior, emotions, and the ability to anticipate potential #risks before they materialize. Being able not only to read your client, but also your teammates, the general public, and any other person you come in contact with during your daily operations, is valuable beyond measure.

A room, in the context of #executiveprotection, refers to any environment or space in which a protected individual operates. It can range from your client’s vehicle, a small meeting room to a large conference hall, a corporate boardroom, or a public event venue. Reading the room involves grasping the nuances of the environment, the people present, and the emotions prevailing within the space. It requires constant vigilance and adaptability to ensure proper communication, positive cooperation with the client, and everyone else surrounding them, as well the client’s safety and well-being at all times.

“Reading the room” enables executive protection agents to detect emotions and adapt their approach, conversational tone, or in most cases just remain quiet. By closely observing body language, facial expressions, and interactions among attendees, staff, corporate members, and even family members, agents can identify not only ‘’moods’’ but also individuals who may pose a risk to the client’s #safety.

A protector’s presence alone can influence the room’s atmosphere. By maintaining a calm and composed demeanor, these professionals can create a sense of security among anyone near or involved with their client. This feeling of #safety is essential for a productive and focused environment, especially during events like high-stakes meetings or public appearances.

We all know that events and situations can change rapidly, especially in the world of executive protection. Agents must be adaptable and quick-thinking, able to adjust their strategies, personalities, and conversational tones on the fly. By reading the room, they can gauge shifts in emotions or intentions, allowing them to respond appropriately and ensure safety remains a top priority.

Reading the room also involves understanding the unspoken cues and dynamics among people in the environment. This understanding can help executive protection agents facilitate effective communication between the client, themselves, and others. By being attuned to the mood and emotions of the room, agents can identify when, or when not, to interject or offer support discreetly, creating a seamless and professional interaction.

In high-pressure situations, emotions can run high, potentially leading to conflict or crisis. Agents who can read the room have a better chance of de-escalating tense situations before they escalate into something more significant. Their ability to identify the triggers of potential conflicts and address them promptly can prevent violence and ensure a safe resolution.

The role of an executive protection agent is far more complex than just providing #physicalsecurity. It demands a holistic approach that includes the ability to “read the room” effectively. By understanding the environment, emotions, and potential threats within a space, #protectors can create a #secure and productive atmosphere for their clients. This skill is paramount in ensuring the safety and well-being of those under their care, making it an indispensable aspect of the executive protection profession.

#ExecutiveProtectionInsights #ReadTheRoom #BehavioralAwareness #SecurityBeyondProtocols #EmotionalIntelligence #AnticipateRisks #BodyLanguageMastery #DeescalationSkills #HolisticProtection #SafetyFirstAlways #EmotionDetection #ProtectionBeyondSecurity #ExecutiveProtection #Bodyguards #FemaleBodyguards #ExecutiveProtectionCompany #SecurityServices #CorporateSecurity #FamilyProtection #CelebrityBodyguards

5 Common Marketing Mistakes Security Companies Make Every Day

LeMareschal

Effective marketing is paramount for security companies seeking to thrive in a competitive industry. Unfortunately, many of them struggle to effectively reach their target audience and convey their expertise. Let’s see the five common mistakes that security companies often make when marketing their services.

    1) Overusing Technical Terms: A significant mistake made by security companies is flooding their marketing efforts with complex technical terms. While expertise is vital, potential clients may not comprehend the intricacies of the security industry. To overcome this, companies should adopt clear and concise communication that emphasizes the benefits of their services to end-users. Simplifying language and utilizing relatable examples can facilitate better understanding among the target audience. Use of acronyms, abbreviations, and polynomials that only those in the industry would readily use and recognize can quickly alienate your potential clients.

2) Neglecting Online Presence and Social Media:  In today’s digital age, a robust online presence can be valuable and offer free advertising for any business. Regrettably, many security companies overlook the potential of social media and online platforms (or, more problematic, they use the wrong social media platforms). Establishing a compelling website, creating engaging and educational content, and maintaining an active and targeted social media presence can significantly enhance brand visibility and broaden their audience reach. Strategic use of specific social media platforms suitable for marketing security services is essential for maximizing the impact of digital efforts.

    3) Lack of Targeted Marketing Strategies: A common pitfall for security companies lies in either inadequate knowledge of marketing practices or hiring marketing agencies unfamiliar with the security industry. At Mellon360, we possess both security expertise and marketing expertise, offering clients the best of both worlds. Tailoring marketing strategies to specific target audiences and speaking the industry’s language are critical in addressing varying marketing needs. Precise identification of the target audience enables effective communication and establishes credibility within the security industry. Presenting the wrong picture or the use/overuse of the wrong terms or language is just as damaging as nothing said or done at all-Perhaps even more!

   4) Failing to Demonstrate Thought Leadership: In the security industry, trust and credibility hold utmost importance. However, some companies and professionals fail in establishing themselves as thought leaders and industry experts. Providing valuable and educational content through blog posts, whitepapers, webinars, or podcasts, positions security companies and individuals as authoritative sources of information, thus fostering trust among potential clients and bolstering brand reputation.

   5) Neglecting Industry Partnerships and Collaborations: A common oversight among security companies is operating in isolation, solely focused on their own services without exploring collaborative opportunities with industry peers. By neglecting to form strategic alliances with complementary businesses, these companies miss out on valuable prospects for expansion and offering comprehensive solutions to clients. Embracing partnerships with reputable IT service providers, insurance companies, family offices, or property management firms can tap into new client bases and provide access to additional resources. Such collaborative efforts drive innovation and exhibit the company’s commitment to holistic security solutions. Where one can do well, two or even more, when carefully aligned, have the potential to accomplish so much more as a collaborative effort!

Do you need marketing and branding experts specialized in the security industry? Reach out today to Mellon360. We will help you boost your brand and effectively convey your expertise, build brand trust, and expand your market presence!

Thinking Outside the Box-The Key to Success for Executive Protection Agents

LeMareschal

How many times have you seen companies place “Able to think outside of the box” in their job description, or executive protection agents list this term as a skill in their resume? Thousands of times! The question is, can you actually think outside of the box? Do you imagine the unimaginable? Can you see solutions where others only see problems?

According to the Cambridge Dictionary, thinking outside of the box means ‘’to think imaginatively using new ideas instead of traditional or expected ideas’’. And according to the Merriam-Webster Dictionary, it means ‘’to explore ideas that are creative and unusual and that are not limited or controlled by rules or tradition’’. We can find that there are plenty of definitions with similarities, and it is considered a “skill” in many professional industries, one that is particularly hard sought after by corporations for their upper management staff.

When we approach this from the #executiveprotection industry, “think outside of the box” is a metaphorical expression that means to approach a problem or situation in a creative, innovative, and unconventional way. In simple words, be able to think beyond the usual or traditional constraints, rules, limitations, or training that are commonly accepted or imposed in a particular context. The phrase “the box” represents the established boundaries or conventional thinking patterns that people often operate within and the training they have received from various schools. When someone is encouraged to “think outside of the box,” they are being prompted to break away from these usual patterns of thought and consider alternative solutions or perspectives that may not have been considered before. Ones that offer significant solutions to unique problems.

Thinking outside of the box for an executive protection agent means approaching the task of protecting the client in a manner that goes beyond conventional methods and strategies, very often outside the norm. There are so many traditional ways to approach scenarios and while the primary goal of an EP agent is always to ensure the #safety and #security of the client, thinking outside of the box allows them to be more proactive, adaptable, and creative in their approach.

Some interesting Synonyms one will find for thinking outside of the box are:

  • pull a rabbit out of a hat.
  • rise to the challenge.
  • square the circle.

Now we’re sure that as an EP agent, there have been many moments in your career when you have had to ‘’pull a rabbit out of a hat’’, “rise to the challenge’’ or ‘’square the circle’’. Clients, protective details’ needs and circumstances can change within seconds and if you are not on your toes and a quick thinker, you won’t be able to solve problems, and you won’t have longevity in this industry.

Photo by August de Richelieu on Pexels.com

For example, there are many colleagues who will, no matter what they face or where they are, practice the same #protective methods. They’ve learned something on a training course, and they will try to apply it in their professional life without wondering if that specific thing is even suitable to their specific situations, clientele, or specific environment. As we always love to observe people, we once saw a solo EP agent who was escorting his client in downtown Athens, Greece. The agent was staying about a meter back from his client, off to his side, but as they were approaching a building, he kept himself in the same position, now putting himself between the wall and his client! The wall poses no threat to his client so why didn’t he place himself on the other side (the most vulnerable one near the street)? Because he wasn’t taught that.

What people fail to understand is that during a class you will learn the very basic concepts and probably 10 scenarios. But real life has 10,000 different scenarios and requires you to be able to think and swiftly react within seconds. A protective detail is like a living organism, and it changes and mutates constantly, and you have to adapt your methods according to the needs and environment.

Although, as we mentioned earlier, while thinking outside of the box is a valuable skill in many fields, including business, science, arts, and everyday life, it is vital for executive protection agents, especially considering you can not micromanage someone in this kind of job. Thinking outside of the box will equip EP agents with the mindset and skills needed to excel at their Craft. By combining traditional #securitypractices with #creativethinking, they can provide a higher level of protection and maintain a competitive edge in the ever-evolving #securityindustry.

Here are some examples of where EP agents must think outside of the box:

  • Risk Assessment: Instead of solely relying on standard #security #protocols, different risk platforms, and risk matrix, an EP agent who thinks outside of the box will conduct a thorough #riskassessment specific to their client’s unique circumstances, which will allow them to identify potential vulnerabilities and tailor their security measures accordingly (we was vastly disappointed when we received an #RTVA from a very reputable security company addressed to a female client and no one had bothered to include registered sex predators in her area or sex crimes rates). Being able to be creative and think like the “bad guys” will give you a different perspective to work on with your risk assessment. If you were going to commit a crime against this person(s), how would you do it? What methods would you use to overcome current security protocols? Where are the weaknesses?
  • Adapting to Different Situations: As we already mentioned, a protective detail is like a living thing and is consistently evolving, changing organism. Unforeseen situations may arise during your assignment. New #threats, changing security needs, and what you can and cannot do. Thinking outside of the box means being able to adapt quickly and make split-second decisions based on the circumstances at hand. Nothing is ever a set of little yellow footprints laid out on the ground for you to follow. During a protective detail, you don’t have much time to think, play scenarios out, or do calculations in your head. You have to be fast and effective!
  • Discreetness: While it’s essential for an EP agent to be #vigilant and #protective, sometimes blending into the background can be equally important. An innovative agent will find ways to remain discreet while ensuring their client’s safety. Observe your environment quickly and be able to come up with a behavior, and persona that will justify your presence but not give away your purpose. The days of highly overt agents are becoming more outdated every day. Discreet, quiet, discerning agents are in high demand, and we must adapt to fill these needs.
  • Understanding Client’s Needs: Each client is different, with their own preferences and concerns. Each protective detail is different, with its #threatlevels and its own #protectiveplan. As an EP agent thinking outside of the box, you will be able to understand your client’s needs, the team’s operational needs, and tailor your approach accordingly. One thing that many clients bring up as a complaint, is that they feel “suffocated” by the presence of their EP teams. While it is understandable to have the protective triangle, box, rhombus (you name it) tighter in crowded places, you need to consider the overall circumstances and loosen up the distance between you and the #protectee when the situation and environment allows for it. Knowing how close to be and when to allow space is a very important skill to sharpen for the client’s sake and their overall experience. One wise old practitioner once told us, “Close enough they can see you and nod if they need you…Far enough away that they never have to introduce you.”
  • Preventative Measures: If you are creative when you do your #riskassessments and #threatanalysis, you will have quite a different perspective of risks and threats involved, and this will make you implement better preventative measures to anticipate potential risks.

One may ask, “Do I have to forget what I have been taught?” Absolutely not! Thinking outside of the box does not require one to forget or abandon the knowledge and training they have received. Instead, it encourages the integration of their existing expertise with creative thinking and problem-solving to enhance their effectiveness as an executive protection professional. It really becomes a question of how you can build on what you have been taught and expand on it further through creativity. The “bad guys” use creativity to develop their strategies to overcome your best-laid plans…How can you outthink them? Standard security practices and methods are the essential foundations of the field of protection. They are tried-and-tested approaches that have proven to be effective in various situations and are based on years of experience and research (and learning from mistakes!). These practices provide a structured and reliable framework for handling security challenges and a foundation for ensuring the safety of your clients. Now you must take what you’ve been taught and expand your thought processes to encompass these new ideas and possibilities. So, when you find yourself in situations that may demand a unique or unconventional approach…Can you really think outside of the box?

#ProblemSolvingSkills #UnconventionalThinking #EPIndustry #RiskAssessment #AdaptabilitySkills #DiscreetProtection #covertprotection #covertep #PreventativeMeasures

#EPProfessionals #SecurityChallenges #EPAgentSkills #bodyguards #femalebodyguards #corporatesecurity #familyprotection #executiveprotection #celebrityprotection #protectiveservices #softskills #epcareers #closeprotection #professionalbodyguards

The Necessity of a Client Questionnaire for Executive Protection Operations

LeMareschal

One of the most important and basic functions that a majority of the companies who provide executive protection services are failing miserably to obtain, is the client questionnaire. How many of you have been called by a company to provide services and you found yourself with not enough information about the client, besides a name and a location, and you had to literally fight to get more information from the project manager or the person in charge for the specific client? Don’t worry, we already know the answer and most of you have found yourselves in this situation.

The most important part in an executive protection detail is not to get the client or the contract, but to deliver great services and to excel. In a profession where excellence is directly connected not only with professionalism but also with the level of protection, it is vital for the industry to make sure basic steps are constantly applied. However, no matter how vital it is, many colleagues fail to maintain a questionnaire out of pure laziness, or because they do not know what to ask the client or are too afraid of the client to ask the important questions.

A client questionnaire is the first thing you must provide from the moment you secure that client/contract. You can either send the document to the client or the POC, or you can fill it yourself with the information you gather as you speak with the client or the POC. It is a very crucial document for executive protection professionals as it enables them to gather vital information, conduct risk assessments, customize security measures, establish client expectations, and facilitate effective collaboration. It serves as a valuable tool for developing comprehensive security plans and ensuring the safety and well-being, not only of the client but also your personnel.

Client questionnaires can help your operation in several ways:

It can help you gather essential operational information about the client and their specific needs. This includes details such as the client’s personal and professional background, their routines and schedules, travel plans, known threats or risks, and any specific concerns they may have. This information helps the protection team tailor their services and develop a comprehensive security plan that addresses the client’s unique requirements.

It will be a helpful tool for your risk assessment and threat analysis. Although some companies believe that one should perform a risk and threat assessment ONLY if they charge the client for it, so if the client isn’t paying, they won’t provide one. Crazy? Yeah! And it happens more often than one may think. But this topic is for another time to discuss. Just keep in mind, you don’t run a risk and threat assessment because the client is buying the ‘’product’’, you run one because IT IS part of your functions, and it will undoubtedly benefit your team on the ground. So, when you run a client questionnaire by collecting information about the client, their activities, and their environment, the information gathered enables you to conduct an initial risk assessment and threat analysis. It will help you identify potential risks, vulnerabilities, and areas of concern that need to be addressed to ensure the client’s safety and security. It allows your protection team to develop effective strategies and countermeasures to mitigate these risks.

As we all know, each client and each operation have its own needs that can vary significantly depending on factors such as their professional background, public visibility, lifestyle, specific circumstances, and geographic location. The information obtained through a client questionnaire enables you to customize your security measures to suit the client’s specific protective needs. This may involve determining the level of security personnel required, implementing access control measures, arranging secure transportation, establishing secure communication protocols, or any other necessary precautions. By knowing your client’s needs, you will also be able to establish clear expectations between you, your protective team, and them. By utilizing a client questionnaire, you enable your clients to have the opportunity to communicate their concerns, preferences, and any specific requirements they may have (Remember, in our industry, what the client wants matters as well). By understanding your client’s expectations upfront, you and the protective team can align your services, accordingly, ensuring a satisfactory and effective security operation.

As a project manager or company owner, you also have a duty toward the people you are hiring. Since you are the one who makes that first contact (services sales as well) with the client, you must be sure you require specific information to pass on to your team on the ground. There is nothing more unprofessional, unhelpful, and inconsiderate than to send your team unprepared and expect them to do a great job. Unfortunately, as we mentioned earlier, it happens way too often. Some people are just lazy to do what it needs to be done, others are terrified of the client and believe if they ask questions (which are necessary for a protective operation) will make the clients angry, and some do not know what to ask! Now we can’t do anything about those who are just lazy, however for those who fear the client, let us assure you that, nothing else shows more professionalism and that you know your field, than when you show interest and make the necessary questions that will enable a smooth and successful protective operation. Consider the fact that, for the majority of the time, you won’t be dealing with the client himself/herself, but with their PA, security manager, agency, etc. Those people will be able to provide this information to you because they already know most of the answers, and for those they do not know, they already have communication, trust, and the confidence of the client. So don’t be afraid to do what your job may dictate.

Now for those who do not know what to ask

Photo by JESHOOTS.com on Pexels.com

Think of the client questionnaire as a mini and first risk and threat assessment. Ask yourself, what would I need to know if I was the agent on the ground hired for this specific client to provide professional and successful protective services? Divide the questionnaire into sections such as:

  • Personal Information, including full name, DOB, nationality, religion, home address, contact information, and person in charge (if not the client).
  • Professional Information, including current occupation or business, employer/company name, job title, and business address.
  • Lifestyle and Routine, including daily routines and schedule, locations frequently visited (home, office, public places), regular activities (sports, social events, hobbies), any upcoming special events or engagements, associations (social, professional, religious, political), travel frequency and destinations, public exposure, or visibility.
  • Known Threats and Concerns, including any previous security incidents or threats, specific concerns or risks identified by the client or his immediate environment, information about any stalkers, disgruntled individuals, or potential adversaries, any information about the client or anyone in their immediate sphere of influence (SOI) to have been involved in controversial activity (public speech, professional decision, etc.)
  • Travel Information, including planned or anticipated travel destinations, travel dates, and duration, purpose of travel, mode of transportation (private jet, commercial airline, etc.), accommodation preferences (hotels, rental properties, etc.)
  • Support Personnel, including names and contact information of personal assistants, drivers, or other personnel involved in the client’s daily activities.
  • Security Measures, including any current security arrangements, if any (i.e., RST, security systems, surveillance cameras, alarm systems, etc.), details of any existing security personnel or teams involved in the client’s protection, how many people are to be protected, any family members traveling with the client (what, if any family members are NOT included in this assignment), and length of assignment (days, hours per day).
  • Communication Preferences, including preferred methods of communication (phone, email, text), emergency contact information (family members, close associates),
  • Medical Information, including any pre-existing medical conditions or allergies, details of any required medications or medical treatments, emergency medical contact information, and any dietary restrictions, or intolerances.
  • Legal Considerations, including any legal issues or ongoing litigation that could impact security measures or confidentiality.
  • Likes and dislikes regarding his/her EP detail – Additional Information, including the client’s preference about the security team, if they have ever hired any EP services before, why they are not using that firm anymore, and any other specific requirements or concerns the client or the POC wants to address.

Bear in mind that the questions in a client questionnaire may vary based on the unique needs and circumstances of the client, and it may need to be tailored with additional questions or sections. The preferable option is to have a document sent to the client, their PA, or POC for the specific detail and ask them to fill it out for you. That way you can have an extra layer of protection (even a legal one) if anything happens due to information not given to you.

#ExecutiveProtection #ClientQuestionnaire #SecurityServices #RiskAssessment #ThreatAnalysis #SecurityMeasures #ProtectiveServices #ClientSafety #SecurityPlanning #Professionalism #SecurityOperations #ClientExpectations #RiskManagement #SecurityConsulting #ClientRelations #bodyguards #femalebodyguards #womeninprotection #closeprotection #corporatesecurity #corporateprotection #celebrityprotection #protectiveintelligence #threatassessment #lemareschal #lemareschalexecutiveprotection

Marketing and Branding Agency for Security Companies

LeMareschal

Security companies can have their own marketing and branding agency now. 📢 Mellon360° – The Premier Marketing and Branding Partner for the Security Sector is here!
Mellon360° is a leading international marketing and branding agency, specializing in serving the #securityindustry . Our diverse and dynamic team brings a distinctive edge, formed by years of collective experience within the security sector.

We possess an in-depth knowledge of our client’s offerings and understand the complexities and competition within the ever-evolving security landscape.
We can provide a holistic suite of services, which include brand development, content writing, copyrighting, technical writing, SEO content writing, social media marketing, social media content creation, search engine optimization (SEO), website optimization, app development, advertising, market research, brand auditing, web design and development, e-mail marketing, E-books, guides and more!

🌐 Visit https://www.mellon360.com/

👉 Follow our Linkedin Page: https://lnkd.in/gpYBNtpe