Training Security Professionals in Combating Human Trafficking

LeMareschal

In the last few months, we have heard a lot of talk about the plague of human trafficking due to the release of the “Sound of Freedom” movie which is bringing a new level of awareness about the issue to the general public. Although many of us in the security industry have been aware of this horrible crime for quite some time and some of us have even been involved in one way or another combating human trafficking and assisting its victims, it brings a spark of hope to see that people outside the security industry, LE, and other similar organizations are finally recognizing that this type of crime not only exists but is affecting the lives of millions of people (and so many of them are underage children).

Human trafficking is a heinous crime that involves the exploitation and enslavement of millions of people worldwide. It is a multi-billion-dollar industry that thrives on the vulnerability of its victims to include adults, teenagers, and even extremely young children. There are many myths surrounding this issue and many organizations have been working to educate people about the truths regarding it and how they can help. Although the main public opinion is that victims are pressured into forced labor or sexual exploitation, human trafficking can take different forms aside from that, such as organ trafficking, illegal adoptions, trafficking for exploitative begging, forced marriage, and forced criminal activity.

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Here are some important findings to consider:

·        According to UNODC, Global Report on Tracking in Persons 2022, between 2017 and 2020 there were 187,915 victims reported.

·        The Global Estimates of Modern Slavery: Forced Labour and Forced Marriage report, 2022 by the International Labour Organization (ILO), shows that there are 27.6 million people in situations of forced labour and an estimated 22 million people living in situations of forced marriage on any given day in 2021.

·        According to the U.S. Department of Justice and the data published by the Bureau of Justice Statistics on the Human Trafficking Data Collection Activities, 2022 report, for the year 2020, we had 2,198 people referred to U.S. Attorneys for human trafficking offenses. Of which 1,343 got prosecuted.

·        In its 2023 Trafficking in Persons Report: United States, the U.S. Department of State, mentions that ‘’human trafficking cases have been reported in all 50 states, the District of Columbia, and U.S. insular areas’’ and that ‘’Victims originate from almost every region of the world; the top three countries of origin of victims identified by federally funded providers in FY 2022 were the United States, Mexico, and Honduras.’’  

    But what is the real number of human trafficking victims, one may ask? While it is estimated to be a multi-billion-dollar industry with millions of victims worldwide, we cannot know the exact numbers because of the underreporting, logistical difficulties, and reporting complexities associated with this crime. Due to the fact that human traffickers operate clandestinely and go to great lengths to conceal their activities, their victims are often kept in isolated locations, subjected to coercion, threats, and physical violence, which makes it challenging to locate them or even for them to come forward themselves and seek help. Many of these victims distrust authorities, cannot speak the language to ask for help, and fear deportation or that they may be charged with a crime (according to UNODC, Global Report on Tracking in Persons 2022, victims rely mostly on ‘’self-rescue’’). This along with the fact that identifying trafficking victims is a complex process, especially when victims may not self-identify as such, contributes to underreporting.

Another important issue is that human trafficking often intersects with other criminal activities, such as migrant smuggling and forced labor. For authorities to be able to distinguish between these crimes and accurately attribute cases solely to human trafficking, the separation between them can be tedious and accurate reporting can be difficult. The fact that trafficking is a transnational crime, there are no real boundaries and it involves movement across borders and victims are often moved through numerous countries. Coordinating efforts and information-sharing between countries can be very challenging (especially between countries who do not have the education and resources on the subject or ones where politics can be strained) making it difficult to track and quantify the global scope of the issue.

Why should security professionals get involved in fighting this crime? Because this issue concerns everyone, it can affect all of us and it can happen to anyone. As frontline defenders, our expertise, unique positions within our societal structure, our training, and not to mention our excessive amounts of travel, positions us to play a crucial role in identifying, preventing, and assisting victims. Having already been trained to identify patterns, criminal activity, and threats/risks, we have the unique skills to identify the signs and indicators of unusual behavior, physical abuse, restricted movement, and fear exhibited by potential victims.

At Blue Raven Inc, we have always been interested in helping those in need and bringing all of our expertise together to do something positive and effectual and give back to our communities. That is why through our Blue Raven Criminal Justice training Academy, we implemented additional training in combating human trafficking to our accredited Personal Protection Specialist and Security Officer courses. All our employees are not only trained and licensed to provide protective services in Maryland, Virginia, and Washington DC area, but are also trained in identifying and helping human trafficking victims. We believe that all of us should be helping to fight this crime, and this type of training, specifically aimed at security professionals to combat human trafficking, is paramount for several reasons:

·        Enhanced Awareness: Specialized training raises awareness among security professionals about the signs and indicators of trafficking. Protection personnel are taught the places where victims are commonly trafficked, enabling them to identify victims and trafficking operations more effectively. Trained personnel are then better equipped to recognize signs of trafficking victims, such as physical abuse, restricted movement, fear, and lack of personal identification. Once identified, they can inform authorities and provide initial assistance, and link victims to the proper agencies/organizations that will assist them best.

·        Improved Victim-Centered Approach: Training empowers security professionals to handle victims with sensitivity and empathy, understanding the trauma they may have endured, and providing appropriate support and care until authorities arrive.

·        Efficient Reporting: Specialized training equips security professionals with the necessary skills and knowledge to gather evidence, and report through the proper channels. They will know how to collaborate better with law enforcement agencies, NGOs, and other international organizations to share intelligence and resources, strengthening the overall response to human trafficking.

·        Prevention and Disruption: Trained security professionals can act as a deterrent, and implement proactive measures to prevent human trafficking activities, disrupting trafficking networks and protecting potential victims.

When it comes to training, it is important to make sure your security personnel receive comprehensive training that, at the very least, covers the following:

a. Understanding Human Trafficking: Educating professionals about the different forms of trafficking, its root causes, and the global and local impact of this crime. You cannot fight something you know nothing about. Learning the methodology that these traffickers utilize is critical to accurately recognize signs. Ignorance is particularly why it is such a profitable crime and that it has been easily able to create a global presence with transnational movements.

b. Victim Identification and Protection: Training on recognizing physical signs of trafficking, specific venues and other locations that have a tendency for victims to be present, and how to establish a victim-centered approach, and ensure their safety and confidentiality. If the victims are not handled properly and with empathy and care, they will not be apt to come forward or give information that will assist your efforts.

c. Interagency Cooperation: Promotion of collaboration between security agencies, law enforcement, NGOs, and other stakeholders will foster a coordinated response to trafficking cases. This is not a fight that any one of us can fight by ourselves. The nature of the crime requires a good understanding of how to cooperate with different agencies, vendors, or other professionals. Only through cooperation and coordination can this be overcome.

e. Cultural Sensitivity: Cultivating an understanding of diverse cultural norms and practices to effectively interact with potential victims from various backgrounds. Because human trafficking is a transnational crime, you will most likely have to deal with victims brought in from other countries. Being able to understand cultural differences will help your approach in assisting them.

f. Dealing with Emotional Burn Out: The emotional toll of confronting the horrors of human trafficking, witnessing victims’ suffering, engaging with traumatic circumstances, and sometimes failing to be able to help the victims, can lead to severe psychological and emotional strain for security professionals who are supporting anti-trafficking operations.

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At Blue Raven Inc, we strongly advocate for the mandatory training of all security professionals to combat human trafficking. We are proud to claim our employees receive additional training to this end, and we firmly believe that this crucial topic should be incorporated into the educational curriculum of the DCJS Private Security Services training program and across the entire security industry. While serving on the DCJS Private Security Services Advisory Board as the Personal Protection Specialist Representative, Blue Raven CEO, Michael J. Niner developed and spearheaded a Human Trafficking training report recommending these training additions be a requirement of all registrants and it was unanimously approved by their board. We believe that the role of trained security professionals in the fight against human trafficking cannot be emphasized enough. Their expertise, competencies, and unwavering commitment are pivotal in identifying and assisting victims, apprehending traffickers, and dismantling trafficking networks. By investing in proper training programs, we aim to empower security professionals to actively combat this heinous crime and make a significant contribution to the global efforts aimed at eradicating human trafficking.

For more information about our Human Trafficking Training for Security Professionals please contact:

703-722-8677 or e-mail: director@blueravenintelligence.com

Article by Michael J. Niner, CEO, Blue Raven Inc

#HumanTraffickingAwareness #EndHumanTrafficking #CombatTrafficking #SecurityProfessionals #StopModernSlavery #TraffickingPrevention #BlueRavenInc #SecurityTraining #HumanTraffickingSolutions #GlobalAntiTrafficking #securityprofessionalsagainsthumantrafficking #savethekids

Reading the Room

LeMareschal

Can you read the room? One of the most critical skills for executive protection professionals is the ability to ‘’read the room’‘. This skill goes beyond traditional security protocols and involves a keen understanding of human behavior, emotions, and the ability to anticipate potential #risks before they materialize. Being able not only to read your client, but also your teammates, the general public, and any other person you come in contact with during your daily operations, is valuable beyond measure.

A room, in the context of #executiveprotection, refers to any environment or space in which a protected individual operates. It can range from your client’s vehicle, a small meeting room to a large conference hall, a corporate boardroom, or a public event venue. Reading the room involves grasping the nuances of the environment, the people present, and the emotions prevailing within the space. It requires constant vigilance and adaptability to ensure proper communication, positive cooperation with the client, and everyone else surrounding them, as well the client’s safety and well-being at all times.

“Reading the room” enables executive protection agents to detect emotions and adapt their approach, conversational tone, or in most cases just remain quiet. By closely observing body language, facial expressions, and interactions among attendees, staff, corporate members, and even family members, agents can identify not only ‘’moods’’ but also individuals who may pose a risk to the client’s #safety.

A protector’s presence alone can influence the room’s atmosphere. By maintaining a calm and composed demeanor, these professionals can create a sense of security among anyone near or involved with their client. This feeling of #safety is essential for a productive and focused environment, especially during events like high-stakes meetings or public appearances.

We all know that events and situations can change rapidly, especially in the world of executive protection. Agents must be adaptable and quick-thinking, able to adjust their strategies, personalities, and conversational tones on the fly. By reading the room, they can gauge shifts in emotions or intentions, allowing them to respond appropriately and ensure safety remains a top priority.

Reading the room also involves understanding the unspoken cues and dynamics among people in the environment. This understanding can help executive protection agents facilitate effective communication between the client, themselves, and others. By being attuned to the mood and emotions of the room, agents can identify when, or when not, to interject or offer support discreetly, creating a seamless and professional interaction.

In high-pressure situations, emotions can run high, potentially leading to conflict or crisis. Agents who can read the room have a better chance of de-escalating tense situations before they escalate into something more significant. Their ability to identify the triggers of potential conflicts and address them promptly can prevent violence and ensure a safe resolution.

The role of an executive protection agent is far more complex than just providing #physicalsecurity. It demands a holistic approach that includes the ability to “read the room” effectively. By understanding the environment, emotions, and potential threats within a space, #protectors can create a #secure and productive atmosphere for their clients. This skill is paramount in ensuring the safety and well-being of those under their care, making it an indispensable aspect of the executive protection profession.

#ExecutiveProtectionInsights #ReadTheRoom #BehavioralAwareness #SecurityBeyondProtocols #EmotionalIntelligence #AnticipateRisks #BodyLanguageMastery #DeescalationSkills #HolisticProtection #SafetyFirstAlways #EmotionDetection #ProtectionBeyondSecurity #ExecutiveProtection #Bodyguards #FemaleBodyguards #ExecutiveProtectionCompany #SecurityServices #CorporateSecurity #FamilyProtection #CelebrityBodyguards

Why do you need a Privacy Policy for your Website?

LeMareschal

Do you have a website privacy policy in place and included in your website? If not, you need one asap!
If you are collecting personal information through your website such as e-mail addresses or even tracking cookies, then you must have a website privacy policy that outlines the types of data you collect (e.g., email addresses, cookies, IP addresses), how you collect it (e.g., through forms, analytics tools), and the purposes for which you use it (e.g., personalization, marketing). A #websiteprivacypolicy is a crucial document that informs #users about your data practices, ensures legal compliance, builds trust, and establishes a clear framework for how you handle personal information. It’s not only an essential component of any reputable and responsible online presence, but also it is required by the law depending on the country/State you operate from. For companies based in the U.S., the Federal Trade Commission (FTC) requires that they inform their website visitors about how they collect, use, share, and protect personally identifiable information. If a business doesn’t have a privacy policy, they may be fined by government agencies. Customers who feel their privacy rights have been violated may also sue the company. In five states, California, Colorado, Connecticut, Utah, and Virginia, have enacted comprehensive consumer data privacy laws. These laws include provisions such as the right to access and delete personal information and to opt out of the sale of personal information, even if you are a company based in the U.S but you work with clients in EU countries and collect their information, according to the General Data Protection Regulation (#GDPR) (the European law that makes the inclusion of a privacy policy mandatory for websites and online services that collect personal data which entered into effect on May 25, 2018, across the European Union (EU) member states). Under the GDPR, organizations that process personal data of EU residents are required to provide clear and transparent information to individuals about how their personal data is collected, used, processed, and protected. Non-compliance with the GDPR can lead to significant fines and legal consequences. Therefore, having a clear and comprehensive privacy policy that addresses these requirements is essential for organizations that process the personal data of EU residents, regardless of where the organization is based.
Do you want to protect your organization and build trust with your customers? Find a lawyer to draft your website privacy policy today OR reach out to us and we will direct you to the right one!

Visit www.mellon360.com

#WebsitePrivacyPolicy#DataProtection#OnlinePrivacy
#LegalCompliance#PrivacyFramework#GDPRCompliance
#DataPrivacyLaws#TrustBuilding#PrivacyRights#OnlineSecurity
#securitycompany#securityservices#mellon360#marketingagency#brandingagency#marketingtips#brandingtips#marketingforsecuritycompanies#marketingforsmallbusiness

5 Common Marketing Mistakes Security Companies Make Every Day

LeMareschal

Effective marketing is paramount for security companies seeking to thrive in a competitive industry. Unfortunately, many of them struggle to effectively reach their target audience and convey their expertise. Let’s see the five common mistakes that security companies often make when marketing their services.

    1) Overusing Technical Terms: A significant mistake made by security companies is flooding their marketing efforts with complex technical terms. While expertise is vital, potential clients may not comprehend the intricacies of the security industry. To overcome this, companies should adopt clear and concise communication that emphasizes the benefits of their services to end-users. Simplifying language and utilizing relatable examples can facilitate better understanding among the target audience. Use of acronyms, abbreviations, and polynomials that only those in the industry would readily use and recognize can quickly alienate your potential clients.

2) Neglecting Online Presence and Social Media:  In today’s digital age, a robust online presence can be valuable and offer free advertising for any business. Regrettably, many security companies overlook the potential of social media and online platforms (or, more problematic, they use the wrong social media platforms). Establishing a compelling website, creating engaging and educational content, and maintaining an active and targeted social media presence can significantly enhance brand visibility and broaden their audience reach. Strategic use of specific social media platforms suitable for marketing security services is essential for maximizing the impact of digital efforts.

    3) Lack of Targeted Marketing Strategies: A common pitfall for security companies lies in either inadequate knowledge of marketing practices or hiring marketing agencies unfamiliar with the security industry. At Mellon360, we possess both security expertise and marketing expertise, offering clients the best of both worlds. Tailoring marketing strategies to specific target audiences and speaking the industry’s language are critical in addressing varying marketing needs. Precise identification of the target audience enables effective communication and establishes credibility within the security industry. Presenting the wrong picture or the use/overuse of the wrong terms or language is just as damaging as nothing said or done at all-Perhaps even more!

   4) Failing to Demonstrate Thought Leadership: In the security industry, trust and credibility hold utmost importance. However, some companies and professionals fail in establishing themselves as thought leaders and industry experts. Providing valuable and educational content through blog posts, whitepapers, webinars, or podcasts, positions security companies and individuals as authoritative sources of information, thus fostering trust among potential clients and bolstering brand reputation.

   5) Neglecting Industry Partnerships and Collaborations: A common oversight among security companies is operating in isolation, solely focused on their own services without exploring collaborative opportunities with industry peers. By neglecting to form strategic alliances with complementary businesses, these companies miss out on valuable prospects for expansion and offering comprehensive solutions to clients. Embracing partnerships with reputable IT service providers, insurance companies, family offices, or property management firms can tap into new client bases and provide access to additional resources. Such collaborative efforts drive innovation and exhibit the company’s commitment to holistic security solutions. Where one can do well, two or even more, when carefully aligned, have the potential to accomplish so much more as a collaborative effort!

Do you need marketing and branding experts specialized in the security industry? Reach out today to Mellon360. We will help you boost your brand and effectively convey your expertise, build brand trust, and expand your market presence!

Thinking Outside the Box-The Key to Success for Executive Protection Agents

LeMareschal

How many times have you seen companies place “Able to think outside of the box” in their job description, or executive protection agents list this term as a skill in their resume? Thousands of times! The question is, can you actually think outside of the box? Do you imagine the unimaginable? Can you see solutions where others only see problems?

According to the Cambridge Dictionary, thinking outside of the box means ‘’to think imaginatively using new ideas instead of traditional or expected ideas’’. And according to the Merriam-Webster Dictionary, it means ‘’to explore ideas that are creative and unusual and that are not limited or controlled by rules or tradition’’. We can find that there are plenty of definitions with similarities, and it is considered a “skill” in many professional industries, one that is particularly hard sought after by corporations for their upper management staff.

When we approach this from the #executiveprotection industry, “think outside of the box” is a metaphorical expression that means to approach a problem or situation in a creative, innovative, and unconventional way. In simple words, be able to think beyond the usual or traditional constraints, rules, limitations, or training that are commonly accepted or imposed in a particular context. The phrase “the box” represents the established boundaries or conventional thinking patterns that people often operate within and the training they have received from various schools. When someone is encouraged to “think outside of the box,” they are being prompted to break away from these usual patterns of thought and consider alternative solutions or perspectives that may not have been considered before. Ones that offer significant solutions to unique problems.

Thinking outside of the box for an executive protection agent means approaching the task of protecting the client in a manner that goes beyond conventional methods and strategies, very often outside the norm. There are so many traditional ways to approach scenarios and while the primary goal of an EP agent is always to ensure the #safety and #security of the client, thinking outside of the box allows them to be more proactive, adaptable, and creative in their approach.

Some interesting Synonyms one will find for thinking outside of the box are:

  • pull a rabbit out of a hat.
  • rise to the challenge.
  • square the circle.

Now we’re sure that as an EP agent, there have been many moments in your career when you have had to ‘’pull a rabbit out of a hat’’, “rise to the challenge’’ or ‘’square the circle’’. Clients, protective details’ needs and circumstances can change within seconds and if you are not on your toes and a quick thinker, you won’t be able to solve problems, and you won’t have longevity in this industry.

Photo by August de Richelieu on Pexels.com

For example, there are many colleagues who will, no matter what they face or where they are, practice the same #protective methods. They’ve learned something on a training course, and they will try to apply it in their professional life without wondering if that specific thing is even suitable to their specific situations, clientele, or specific environment. As we always love to observe people, we once saw a solo EP agent who was escorting his client in downtown Athens, Greece. The agent was staying about a meter back from his client, off to his side, but as they were approaching a building, he kept himself in the same position, now putting himself between the wall and his client! The wall poses no threat to his client so why didn’t he place himself on the other side (the most vulnerable one near the street)? Because he wasn’t taught that.

What people fail to understand is that during a class you will learn the very basic concepts and probably 10 scenarios. But real life has 10,000 different scenarios and requires you to be able to think and swiftly react within seconds. A protective detail is like a living organism, and it changes and mutates constantly, and you have to adapt your methods according to the needs and environment.

Although, as we mentioned earlier, while thinking outside of the box is a valuable skill in many fields, including business, science, arts, and everyday life, it is vital for executive protection agents, especially considering you can not micromanage someone in this kind of job. Thinking outside of the box will equip EP agents with the mindset and skills needed to excel at their Craft. By combining traditional #securitypractices with #creativethinking, they can provide a higher level of protection and maintain a competitive edge in the ever-evolving #securityindustry.

Here are some examples of where EP agents must think outside of the box:

  • Risk Assessment: Instead of solely relying on standard #security #protocols, different risk platforms, and risk matrix, an EP agent who thinks outside of the box will conduct a thorough #riskassessment specific to their client’s unique circumstances, which will allow them to identify potential vulnerabilities and tailor their security measures accordingly (we was vastly disappointed when we received an #RTVA from a very reputable security company addressed to a female client and no one had bothered to include registered sex predators in her area or sex crimes rates). Being able to be creative and think like the “bad guys” will give you a different perspective to work on with your risk assessment. If you were going to commit a crime against this person(s), how would you do it? What methods would you use to overcome current security protocols? Where are the weaknesses?
  • Adapting to Different Situations: As we already mentioned, a protective detail is like a living thing and is consistently evolving, changing organism. Unforeseen situations may arise during your assignment. New #threats, changing security needs, and what you can and cannot do. Thinking outside of the box means being able to adapt quickly and make split-second decisions based on the circumstances at hand. Nothing is ever a set of little yellow footprints laid out on the ground for you to follow. During a protective detail, you don’t have much time to think, play scenarios out, or do calculations in your head. You have to be fast and effective!
  • Discreetness: While it’s essential for an EP agent to be #vigilant and #protective, sometimes blending into the background can be equally important. An innovative agent will find ways to remain discreet while ensuring their client’s safety. Observe your environment quickly and be able to come up with a behavior, and persona that will justify your presence but not give away your purpose. The days of highly overt agents are becoming more outdated every day. Discreet, quiet, discerning agents are in high demand, and we must adapt to fill these needs.
  • Understanding Client’s Needs: Each client is different, with their own preferences and concerns. Each protective detail is different, with its #threatlevels and its own #protectiveplan. As an EP agent thinking outside of the box, you will be able to understand your client’s needs, the team’s operational needs, and tailor your approach accordingly. One thing that many clients bring up as a complaint, is that they feel “suffocated” by the presence of their EP teams. While it is understandable to have the protective triangle, box, rhombus (you name it) tighter in crowded places, you need to consider the overall circumstances and loosen up the distance between you and the #protectee when the situation and environment allows for it. Knowing how close to be and when to allow space is a very important skill to sharpen for the client’s sake and their overall experience. One wise old practitioner once told us, “Close enough they can see you and nod if they need you…Far enough away that they never have to introduce you.”
  • Preventative Measures: If you are creative when you do your #riskassessments and #threatanalysis, you will have quite a different perspective of risks and threats involved, and this will make you implement better preventative measures to anticipate potential risks.

One may ask, “Do I have to forget what I have been taught?” Absolutely not! Thinking outside of the box does not require one to forget or abandon the knowledge and training they have received. Instead, it encourages the integration of their existing expertise with creative thinking and problem-solving to enhance their effectiveness as an executive protection professional. It really becomes a question of how you can build on what you have been taught and expand on it further through creativity. The “bad guys” use creativity to develop their strategies to overcome your best-laid plans…How can you outthink them? Standard security practices and methods are the essential foundations of the field of protection. They are tried-and-tested approaches that have proven to be effective in various situations and are based on years of experience and research (and learning from mistakes!). These practices provide a structured and reliable framework for handling security challenges and a foundation for ensuring the safety of your clients. Now you must take what you’ve been taught and expand your thought processes to encompass these new ideas and possibilities. So, when you find yourself in situations that may demand a unique or unconventional approach…Can you really think outside of the box?

#ProblemSolvingSkills #UnconventionalThinking #EPIndustry #RiskAssessment #AdaptabilitySkills #DiscreetProtection #covertprotection #covertep #PreventativeMeasures

#EPProfessionals #SecurityChallenges #EPAgentSkills #bodyguards #femalebodyguards #corporatesecurity #familyprotection #executiveprotection #celebrityprotection #protectiveservices #softskills #epcareers #closeprotection #professionalbodyguards

The Necessity of a Client Questionnaire for Executive Protection Operations

LeMareschal

One of the most important and basic functions that a majority of the companies who provide executive protection services are failing miserably to obtain, is the client questionnaire. How many of you have been called by a company to provide services and you found yourself with not enough information about the client, besides a name and a location, and you had to literally fight to get more information from the project manager or the person in charge for the specific client? Don’t worry, we already know the answer and most of you have found yourselves in this situation.

The most important part in an executive protection detail is not to get the client or the contract, but to deliver great services and to excel. In a profession where excellence is directly connected not only with professionalism but also with the level of protection, it is vital for the industry to make sure basic steps are constantly applied. However, no matter how vital it is, many colleagues fail to maintain a questionnaire out of pure laziness, or because they do not know what to ask the client or are too afraid of the client to ask the important questions.

A client questionnaire is the first thing you must provide from the moment you secure that client/contract. You can either send the document to the client or the POC, or you can fill it yourself with the information you gather as you speak with the client or the POC. It is a very crucial document for executive protection professionals as it enables them to gather vital information, conduct risk assessments, customize security measures, establish client expectations, and facilitate effective collaboration. It serves as a valuable tool for developing comprehensive security plans and ensuring the safety and well-being, not only of the client but also your personnel.

Client questionnaires can help your operation in several ways:

It can help you gather essential operational information about the client and their specific needs. This includes details such as the client’s personal and professional background, their routines and schedules, travel plans, known threats or risks, and any specific concerns they may have. This information helps the protection team tailor their services and develop a comprehensive security plan that addresses the client’s unique requirements.

It will be a helpful tool for your risk assessment and threat analysis. Although some companies believe that one should perform a risk and threat assessment ONLY if they charge the client for it, so if the client isn’t paying, they won’t provide one. Crazy? Yeah! And it happens more often than one may think. But this topic is for another time to discuss. Just keep in mind, you don’t run a risk and threat assessment because the client is buying the ‘’product’’, you run one because IT IS part of your functions, and it will undoubtedly benefit your team on the ground. So, when you run a client questionnaire by collecting information about the client, their activities, and their environment, the information gathered enables you to conduct an initial risk assessment and threat analysis. It will help you identify potential risks, vulnerabilities, and areas of concern that need to be addressed to ensure the client’s safety and security. It allows your protection team to develop effective strategies and countermeasures to mitigate these risks.

As we all know, each client and each operation have its own needs that can vary significantly depending on factors such as their professional background, public visibility, lifestyle, specific circumstances, and geographic location. The information obtained through a client questionnaire enables you to customize your security measures to suit the client’s specific protective needs. This may involve determining the level of security personnel required, implementing access control measures, arranging secure transportation, establishing secure communication protocols, or any other necessary precautions. By knowing your client’s needs, you will also be able to establish clear expectations between you, your protective team, and them. By utilizing a client questionnaire, you enable your clients to have the opportunity to communicate their concerns, preferences, and any specific requirements they may have (Remember, in our industry, what the client wants matters as well). By understanding your client’s expectations upfront, you and the protective team can align your services, accordingly, ensuring a satisfactory and effective security operation.

As a project manager or company owner, you also have a duty toward the people you are hiring. Since you are the one who makes that first contact (services sales as well) with the client, you must be sure you require specific information to pass on to your team on the ground. There is nothing more unprofessional, unhelpful, and inconsiderate than to send your team unprepared and expect them to do a great job. Unfortunately, as we mentioned earlier, it happens way too often. Some people are just lazy to do what it needs to be done, others are terrified of the client and believe if they ask questions (which are necessary for a protective operation) will make the clients angry, and some do not know what to ask! Now we can’t do anything about those who are just lazy, however for those who fear the client, let us assure you that, nothing else shows more professionalism and that you know your field, than when you show interest and make the necessary questions that will enable a smooth and successful protective operation. Consider the fact that, for the majority of the time, you won’t be dealing with the client himself/herself, but with their PA, security manager, agency, etc. Those people will be able to provide this information to you because they already know most of the answers, and for those they do not know, they already have communication, trust, and the confidence of the client. So don’t be afraid to do what your job may dictate.

Now for those who do not know what to ask

Photo by JESHOOTS.com on Pexels.com

Think of the client questionnaire as a mini and first risk and threat assessment. Ask yourself, what would I need to know if I was the agent on the ground hired for this specific client to provide professional and successful protective services? Divide the questionnaire into sections such as:

  • Personal Information, including full name, DOB, nationality, religion, home address, contact information, and person in charge (if not the client).
  • Professional Information, including current occupation or business, employer/company name, job title, and business address.
  • Lifestyle and Routine, including daily routines and schedule, locations frequently visited (home, office, public places), regular activities (sports, social events, hobbies), any upcoming special events or engagements, associations (social, professional, religious, political), travel frequency and destinations, public exposure, or visibility.
  • Known Threats and Concerns, including any previous security incidents or threats, specific concerns or risks identified by the client or his immediate environment, information about any stalkers, disgruntled individuals, or potential adversaries, any information about the client or anyone in their immediate sphere of influence (SOI) to have been involved in controversial activity (public speech, professional decision, etc.)
  • Travel Information, including planned or anticipated travel destinations, travel dates, and duration, purpose of travel, mode of transportation (private jet, commercial airline, etc.), accommodation preferences (hotels, rental properties, etc.)
  • Support Personnel, including names and contact information of personal assistants, drivers, or other personnel involved in the client’s daily activities.
  • Security Measures, including any current security arrangements, if any (i.e., RST, security systems, surveillance cameras, alarm systems, etc.), details of any existing security personnel or teams involved in the client’s protection, how many people are to be protected, any family members traveling with the client (what, if any family members are NOT included in this assignment), and length of assignment (days, hours per day).
  • Communication Preferences, including preferred methods of communication (phone, email, text), emergency contact information (family members, close associates),
  • Medical Information, including any pre-existing medical conditions or allergies, details of any required medications or medical treatments, emergency medical contact information, and any dietary restrictions, or intolerances.
  • Legal Considerations, including any legal issues or ongoing litigation that could impact security measures or confidentiality.
  • Likes and dislikes regarding his/her EP detail – Additional Information, including the client’s preference about the security team, if they have ever hired any EP services before, why they are not using that firm anymore, and any other specific requirements or concerns the client or the POC wants to address.

Bear in mind that the questions in a client questionnaire may vary based on the unique needs and circumstances of the client, and it may need to be tailored with additional questions or sections. The preferable option is to have a document sent to the client, their PA, or POC for the specific detail and ask them to fill it out for you. That way you can have an extra layer of protection (even a legal one) if anything happens due to information not given to you.

#ExecutiveProtection #ClientQuestionnaire #SecurityServices #RiskAssessment #ThreatAnalysis #SecurityMeasures #ProtectiveServices #ClientSafety #SecurityPlanning #Professionalism #SecurityOperations #ClientExpectations #RiskManagement #SecurityConsulting #ClientRelations #bodyguards #femalebodyguards #womeninprotection #closeprotection #corporatesecurity #corporateprotection #celebrityprotection #protectiveintelligence #threatassessment #lemareschal #lemareschalexecutiveprotection

Marketing and Branding Agency for Security Companies

LeMareschal

Security companies can have their own marketing and branding agency now. 📢 Mellon360° – The Premier Marketing and Branding Partner for the Security Sector is here!
Mellon360° is a leading international marketing and branding agency, specializing in serving the #securityindustry . Our diverse and dynamic team brings a distinctive edge, formed by years of collective experience within the security sector.

We possess an in-depth knowledge of our client’s offerings and understand the complexities and competition within the ever-evolving security landscape.
We can provide a holistic suite of services, which include brand development, content writing, copyrighting, technical writing, SEO content writing, social media marketing, social media content creation, search engine optimization (SEO), website optimization, app development, advertising, market research, brand auditing, web design and development, e-mail marketing, E-books, guides and more!

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Shedding Some Light on the Paparazzi: Why Flashlights Are No Match for these professional ‘Shooters’

LeMareschal

Let’s talk about the use of flashlights by some #celebritybodyguards in their effort to keep paparazzi away and ruin their pictures. When you use something as a countermeasure (tool, method, etc.), make sure you have a great understanding of the science of what you are dealing with and what you are using. Improvisation is an amazing talent, BUT it must be realistic and effective, otherwise, you will look like a fool. Now, to someone who has no idea about paparazzi tactics and the equipment they use, using a flashlight may seem like an effective strategy, but in reality, it is a flawed method. We reached out once again to one of our contacts who is a retired #paparazzi (We will call him Jay for this article) and this is what he told us as to why this tactic won’t work:

1) Camera settings and technology: Paparazzi are professional photographers, they make their living from the pictures they get and their career is based on these pictures. The quality of the picture is equally important to the publicity of the person they are photographing. Therefore, their equipment is very sophisticated and more expensive than your monthly pay (think about that next time you cause damage to their camera). Modern cameras, especially those used by professional paparazzi, are equipped with advanced features and settings that allow them to adjust to various lighting conditions. This includes automatic exposure adjustment, ISO settings, and sophisticated metering systems. While a flashlight can temporarily disrupt the exposure, paparazzi photographers can quickly adapt their camera settings to compensate for the additional light, ensuring that they can still capture usable images.

2) The light must be pointed directly in the middle of the lens: For your flashlight to disrupt the paparazzi and ’ruin’ the picture, you must direct your flashlight/light beam directly to the middle of their lenses. While doing that, have in mind, that means pointing accuracy, so ask yourself how will you be able to do that while you are walking your client out and paying attention to everything else (physical threats). Not to mention, it will never be one paparazzi so even if you managed to disrupt one, the other 10 have managed to capture perfectly clear pictures.

Pic is a screenshot from the following published video

3) Distance and angles: Paparazzi photographers often operate from a distance, using long-range lenses to capture images without getting too close to the celebrities. Jay says he has been able to get perfectly clear and highly sold pictures from 800 meters away, think it like a ‘’photographic sniper’’. In some other cases, Jay was hidden inside private yachts he had rented, or coffee shops, vehicles etc. Even over the distance and the fact there was glass in between them, the pictures were so perfect they were sold for thousands of dollars. Again, sophisticated equipment. So, in such cases, the flashlight held by a bodyguard would have a) limited reach, b) most likely will not effectively reach the specific camera lens, c) the photographer is so far away and so well hidden you don’t know where he is or if there is someone out there at all. Also, remember photographers can change their shooting angles to avoid direct exposure to the flashlight and still capture images.

4) Multiple photographers and angles: In most situations, you will have to deal with multiple paparazzi photographers at the same time/location, each with their own cameras and positions, which makes it somewhere between challenging to impossible to be able to effectively ruin all the pictures. Even if one photographer’s pictures are affected by the flashlight, others may still manage to capture clear shots from different angles.

Pic is a screenshot from the following published video

5) Timing and reaction speed: Paparazzi photographers are experienced and skilled in their field, often anticipating and reacting quickly to capture shots. The brief flash from a flashlight might momentarily obstruct their view, but they can adjust their timing and take pictures in the intervals when the light is not present. Many will use the burst mode for continuous shooting that allows them to capture multiple frames rapidly by holding down the shutter button. In burst mode, their sophisticated cameras can achieve burst speeds of up to 20 frames per second or even higher.

6) Safety regulations and legal implications: Oh yes, you can be sued! Deliberately attempting to ruin paparazzi pictures using flashlights can potentially lead to legal issues. While celebrities have a right to privacy, interfering with a photographer’s work through disruptive means could be seen as harassment or an infringement on their freedom of the press. This could result in legal consequences for the bodyguards or celebrities involved. Although flashlights used by bodyguards typically have limited power compared to specialized professional lighting equipment and even though they can be bright, they are not typically powerful enough to cause temporary or permanent blindness. However, attempting to blind someone with a flashlight can have legal implications and may be considered an assault. Another thing to consider is the people who are sensitive to flashing lights or are suffering from photosensitive epilepsy. While you are pointing that flashing light toward the paparazzi, most likely you will be also pointing it at people who are standing among or behind them, i.e., fans, bystanders, etc. Direct exposure to bright or flashing lights can potentially trigger seizures or other adverse reactions. While these cases are relatively rare, it is important to take such sensitivities into consideration, again, it could leave you and your client open to legal consequences.

So, the question you may ask is: How do we protect our clients from the paparazzi? While it is not within your capabilities to provide physical protection against paparazzi or interfere with their work, there are several measures to help manage the situation and create a secure environment for your clients such as:

Use alternative exits: Because almost all public venues have a secondary or multiple exits, utilizing an alternative exit can be an easy option, however, it should be conducted with utmost care and discretion, considering the specific circumstances, venue layout, and potential risks. This method requires pre-planning and reconnaissance, access control and coordination, timing, and coordination with the client, securing alternative exits, effective team communication, and transportation arrangements.

Use different vehicles: By using different vehicles, you can minimize recognition. You can reduce the chances of the client’s vehicle being easily recognized by paparazzi or individuals who may track their movements. This helps maintain a level of anonymity and prevents the paparazzi from easily anticipating or following the client’s transportation. You can employ a fleet of vehicles that differ in make, model, color, and other identifying features. This will make it harder for paparazzi to identify or track a specific vehicle associated with your client. Using a mix of sedans, SUVs, or even inconspicuous vehicles further aids in blending in with regular traffic.

Use body doubles or different outfit: Many celebrities utilize body doubles for their public appearances. If your client does not want publicity at one specific time, consider utilizing a body double. We have also found it very effective to carry a backpack in your vehicle with different clothing, something that your client wouldn’t wear in public, you do not have to have a full outfit change but a jacket, sunglasses, face surgical masks (one positive thing covid mandates left us that it can be used in our advance), and a hat. Something to consider for this to work is it needs a lot of coordination from the security team and the drivers. This cannot work if you have five bodyguards entering a restaurant with a celebrity, and five coming out with someone dressed differently. If you are going to proceed in something like this, you must make the exit as much as low profile as you can. Leave part of the team behind that can follow later and have part of the team go ahead and provide covert protection while your client who is in different clothes goes out from another exit or even the same entrance.

Secure perimeter: Establish a secure perimeter to control access and maintain privacy. This may involve coordinating with venue staff, security personnel, or event organizers to enforce restricted areas or designated spaces where photography is not permitted.

Advanced planning and risk assessment: By conducting thorough risk assessments, you can identify potential areas of vulnerability and develop strategies to minimize exposure to paparazzi. This may involve selecting secure transportation routes, using alternative entrances or exits, and avoiding publicized locations or events.

Maintain OPSEC: Take measures to protect sensitive information, maintain confidentiality, and prevent the disclosure of operational details that could compromise the safety and security of the client.

  • Limit information disclosure: Have under control the release of sensitive information regarding the client’s schedule, travel plans, routes, or any other details that could be exploited by potential threats, including paparazzi or individuals with malicious intent. Only essential personnel directly involved in the operation should have access to this information on a need-to-know basis.
  • Discreet communications: Employ secure and encrypted communication channels when discussing or sharing sensitive information related to executive protection operations. This ensures that conversations, messages, or documents are not intercepted or accessed by unauthorized individuals.
  • Maintain a low profile: Adopting a low profile helps reduce the likelihood of attracting unwanted attention. This can involve using unmarked or inconspicuous vehicles, dressing in a manner that blends in with the surroundings, and minimizing overt displays of security measures or equipment.
  • Break the routine: To prevent predictability, it is important to vary routines, travel routes, and modes of transportation. This makes it more difficult for potential threats or paparazzi to anticipate the client’s movements and increases overall security.
  • Secure information storage: Any sensitive operational information, such as itineraries, contingency plans, or client profiles, should be securely stored and accessed only by authorized personnel. This helps prevent unauthorized access or disclosure of critical information.
  • Make sure your people are paid well: One of the reasons household employees, event employees, hotel concierges, etc. give away tips and information to paparazzi is because they aren’t paid well (there is a reason for that good tip), or they are not treated well and respectfully.

Maintain situational awareness and practice dynamic risk assessment: Maintain constant vigilance and remain attentive to your surroundings, identifying any potential threats or risks. This will allow you to proactively adjust your client’s movements, anticipate paparazzi presence, and take precautionary measures accordingly.

Crowd management: Depending on the situation you can apply crowd control techniques to deter overly intrusive paparazzi or manage crowds gathering around your client. This may involve maintaining physical barriers, employing verbal communication to request respectful behavior (always be professional and use respectful language, remember they are just doing a job, you may not like it, but it is what pays their bills), and coordinating with venue or event security to assist in crowd management.

Communication and coordination: Maintain good communication with your client, their management team, event organizers, and their PA.

Use legal recourses: In situations where paparazzi behavior becomes overly intrusive or violates privacy boundaries, legal options may be explored. This could involve seeking restraining orders, pursuing legal action for harassment, or collaborating with law enforcement to address any illegal activities.

How about using #Antipaparazzi clothing someone may ask. There is a lot of buzz lately related to garments or accessories designed to deter or obstruct the capture of photographs by paparazzi or unwanted individuals. While these products may claim to offer privacy or prevent clear images, their effectiveness can vary, and they often have many limitations same as with the use of a flashlight. The most two important limitations are:

1) Flash reflection: Anti-paparazzi clothing incorporates reflective materials or coatings that aim to cause a bright flash or glare when a photo is taken. The intention is to overexpose the image or obscure the subject’s face. The effectiveness of this approach depends on the distance, angle, and intensity of the camera flash. It may not work consistently in all lighting conditions or if the photographer uses a low-intensity flash or shoots from a different angle.

2) Design limitations: Anti-paparazzi clothing may have specific design features like intricate patterns, LED lights, or reflective elements strategically placed to confuse or disrupt the clarity of images. However, these designs may not be practical for everyday wear or may draw even more attention to the wearer, which could defeat the purpose of maintaining a low profile.

So next time you see a colleague using a flashlight to deter paparazzi bear in mind that it is a very bad and ineffective method. If you are working for a celebrity client, it is important to have good communication with your client and consider what we wrote about effective methods and implement them. #Celebrityprotection is not an easy job, especially because your clients have very public profiles, can be easily recognizable, and have different threats, including paparazzi. It is important to note that the primary focus is on ensuring the safety and security of your client, rather than engaging in confrontations or obstructing paparazzi photographers. The objective is to strike a balance between protecting the client’s privacy and allowing them to maintain their public presence.

#PaparazziProtection #CelebrityPrivacy #FlashlightTactics #PaparazziStrategies

#EffectiveSecurityMeasures #PhotographyCountermeasures #PaparazziInsights

#CelebritySafetyTips #SecuringPrivacy #BodyguardTactics #ManagingPaparazzi

#LegalImplicationsforbodyguards #OperationalSecurity #celebrityprotection

#celebrityfamilies #PrivacyChallenges #EffectiveCelebritySecurity #ManagingPaparazziPressure

Mellon360° – The Premier Marketing and Branding Company Serving the Security Industry

LeMareschal

📢 Exciting Announcement! 🚀 Introducing Mellon360° – The Premier Marketing and Branding Partner for the Security Sector!

🔹 After successfully establishing Athena Worldwide, Nannyguards, and LeMareschal, we are thrilled to unveil that our newest venture, Mellon360° is coming up soon! 🎉 As a leading international marketing and branding agency, Mellon360° will cater exclusively to the needs of companies and individuals in the security industry.

💪 With our international diverse and dynamic team, we bring a distinctive edge honed by years of collective experience within the security sector. We possess an in-depth knowledge of our clients’ offerings and understand the complexities and competition within the ever-evolving security landscape. 

🌐 Specializing in serving the security industry, Mellon360° will be offering comprehensive marketing and branding solutions designed to propel your business to new heights. We’re here to help you build a strong brand presence, increase visibility, and forge lasting connections with your target audience.   

🚀 As we gear up for the official launch of Mellon360°, we’re excited to embark on this new journey in the security sector. Our commitment to excellence and industry expertise positions us to be your trusted partner for amplifying your brand and achieving sustainable growth.

Stay tuned for more updates as we countdown to the official launch of Mellon360°! 🚀

#Mellon360 #SecurityMarketing #BrandingAgency #ComingSoon #SecurityIndustry #MarketingSolutions #CybersecurityMarketing#ExecutiveProtectionBranding #SecurityIndustryMarketing #MarketingSolutionsForSecurity #ExecutiveProtectionCampaigns#SecurityIndustryBranding #MarketingStrategiesForSecurity#ExecutiveProtectionMarketing #SecurityIndustryPromotion#BrandVisibility #MarketingConsultingForSecurity#ExecutiveProtectionPromotion

Do you protect your Protectors?

LeMareschal

Over the last several years, we have written a few hundred articles related to protective work within our industry and we have almost always addressed topics of interest from the perspective of an Executive Protection Agent or directed advice or opinions toward them. As threats change with the times, the topics of discussion must change and occasionally we must address an old topic from a fresh perspective. This article is directed to the security company owner, manager, or even team leader, and addresses a more mundane yet equally important topic: Taking care of your own people.

In an ever-changing and increasingly unpredictable world, the role of executive protection agents has become more crucial than ever. These skilled professionals devote their lives to ensuring the safety and security of high-profile individuals, including corporate executives, celebrities, and public figures. While the focus is often on the clients they protect, what is often overlooked but equally essential for security companies to prioritize, is the well-being and care of their executive protection agents.

What many company owners and managers will tell you they are looking for when hiring someone to work for them (and represent their companies), is loyalty, dedication, hard-working, punctual, positive attitude, team player, ethical, honest, law-abiding, and professional. It shouldn’t be surprising, but many employees are looking for the same qualities in a company’s top leaders, and most importantly they are looking for a company who will take care of them as they are representing these companies and working to take good care of their clients. Most managers, CEO’s or other owners fail to remember that when their company is awarded a contract and they hire people to work for them, their organization’s integrity is judged by, and dependent upon, their employees. Their employees are, in effect, they themselves. So, caring for your executive protection agents, your own people, is of vital importance for security companies not only for obvious moral reasons but also due to several other factors we will describe.

  • Ensuring Optimal Performance: Executive protection agents operate in a world demanding high responsibility, and in high-stress environments where their ability to make quick, critical decisions can be a matter of life or death. By providing comprehensive care, security companies can ensure that agents are mentally and physically fit, enabling them to perform their duties at the highest level. Proper rest, mental health support, regular training, and a healthy work-life balance are essential for sustaining peak performance. Let’s also not forget the fact that it takes a lot of time and effort for an agent to ‘’learn’’ their clients. What they like, dislike, where their boundaries lie, and how they want things done. Having to replace your executive protection agents for a specific client and bringing new people in, it will take time for them to be ‘’trained’’ with the specific detail and client. And this is time and effort one can ill afford in this day and age.
  • Retention and Loyalty: Highly skilled executive protection agents are in great demand, and retaining top talent can be a challenge. By prioritizing the well-being of these professionals, security companies can foster loyalty and improve retention rates. Agents who feel valued and supported are more likely to stay with an organization for the long term, reducing turnover and ensuring continuity in service quality. There is nothing else that may bother clients more than when they have to see new faces assigned to their protection (cause the previous one quit or was fired). Quite often, familiarity fosters a sense of security for the client(s). Remember clients love stability.
  • Reputation and Professionalism: An executive protection company’s reputation is closely linked to the quality and professionalism of its executive protection agents. Clients expect highly trained and well-rounded professionals who are dedicated to their craft. Companies that do not invest in their agent well-being, have a huge employee turnover and will have a negative reputation. But by investing in the care and development of their agents, security companies can enhance their reputation as an organization that values excellence, integrity, and the safety of its clients.
  • Mitigating Legal and Ethical Risks: Executive protection agents often operate in sensitive and legally complex situations. Security companies must ensure that their agents receive proper support to navigate these challenges while adhering to legal and ethical standards. By neglecting the care of their agents, security companies not only compromise the well-being of their staff but also increase the risk of legal liabilities and reputational damage. If your EP agents don’t feel that the company cares for them, then how can you possibly expect them to care about what will happen to your company?
  • Building a Positive Organizational Culture: A strong organizational culture rooted in compassion, respect, and support is instrumental in attracting and retaining talented individuals. When security companies prioritize the well-being of their executive protection agents, it creates a positive work environment that promotes teamwork, camaraderie, and a shared sense of purpose. This, in turn, contributes to higher job satisfaction and overall employee morale. Do you know your agents? Do you REALLY know your agents? You may have read their CV, but your EP agents are more than just words on a paper or what makes you money. They have strengths and weaknesses, they may have family matters or needs or something in their lives that requires time off or placing them in a different duty for the time being. Being understanding and having empathy can go miles away for them later.

It is very important while you are working toward taking care of YOUR people to consider some issues that allow for a toxic work environment for both employers and employees which leads to turnover, poor performance, and poor loyalty.

As we know, each company has its own vision and goal. The question is: are you as the creator or guardian of that vision, as loyal to it today as you were on day one? Are you loyal to the people who work for you, to what your company represents, to the profession? Or are you ‘’bending’’ your own work ethics or clouding your company’s vision for that monthly check? Great operatives sometimes work for organizations that have cut corners, lagged in paying their employees, failed to support their employees, siding instead with the client, and forcing employees to quit before it was time to give them a raise. If you think that your employees won’t quit and inform everyone they know (including your competitors), about your conduct, you are wrong.

Are you on time with your responsibilities toward the people that work for you? Are they getting paid for their working hours/days expenses and benefits on time? “I HAVEN’T BEEN PAID BY THE CLIENT YET” is not an excuse for not paying your EP agents on time. Operating a business and hiring people means you have a specific amount of capital you must set aside to insure payroll. Failing to achieve payroll independence probably means you are mismanaging your profits and maybe your company. Do you return their phone calls promptly? Do you promise performance raises at 6 months of employment and then wait for the employee to beg you for it at 7 months?

Are you honest regarding employment contracts? There are companies that practice “Shadow Contracting”, which uses two sets of terms: one for the clients and one for the operatives. The difference between the two are the services promised to the client within the terms of service and what the operative believes they are signing up for in pay, working conditions, risk, and support. In most cases, the client is unaware of this.

Are you a team player? I have heard the phrase “I want you to see our company as your family”, many times. This is a hollow statement because:

  • They already have a family.
  • They are usually under a contract with a time limit.
  • They will never feel like that if/when your family and friends are in all of the key positions or in charge of the operations.

As a business owner, manager, or CEO you have to think ahead and take care of your people. Some contracts require assignments in distant cities or other countries. Those people, who work for you, protect your clients, and basically make money for you are away from their homes and families, possibly in a different culture, unfriendly country, or in a domestic environment that tests their patience, fidelity, fitness, and temperament. Are you focusing on what the EP agents need to succeed 20 or 30 or 60 or 90 days into their assignment? Are you watching for complacency and prepared to replace or rotate your EP agents if complacency or boredom becomes apparent? Did you remember to add this contingency to the client’s contract and explain that the EP agent the client starts with may not be the one they end up with?

Do you regularly check to ensure that your EP agents do not exceed 12 hours a day in service for more than a week and that they receive proper time for rest or rehabilitation or training or fitness? Did you put these terms into the contract? Did you secure a retainer?

Remember, as the guardians of high-profile individuals, executive protection agents face immense pressure and risks in their line of work. It is incumbent upon security companies to recognize the importance of caring for these dedicated professionals. By investing in their well-being, security companies not only improve the performance and retention of their agents but also safeguard their reputation, mitigate legal risks, and foster a positive organizational culture. Ultimately, prioritizing the care of executive protection agents is not only a sound business decision but also a moral obligation that reflects a commitment to the safety and welfare of those who protect others. Do you want to provide the best services to your respective clients? Care for those who care for them…In so doing, you will strengthen the chain of service provision, the quality of that service, and most importantly, those on whose shoulders that services ultimately rests!

At LeMareschal, we place extreme value in our people and know that our Executive Protection agents and Intelligence analysts ARE what make us who we are.

#ExecutiveProtectionAgents #SecurityCompanyCare #AgentWellBeing #RetentionAndLoyalty #ReputationMatters #LegalEthicalStandards #PositiveOrganizationalCulture #EmployeeEngagement #WorkplaceWellness #ClientSatisfaction #bodyguards #bodyguardcompany #corporatesecurity #protectiveteams #securitycompany